Regional Technical Services Manager, FedRAMP Solutions

MongoDB; Town of Texas (WI); On-site; USD 133,000 - 261,000; Full time

Job summary

MongoDB is seeking a transformational leader to head a regional FedRAMP Support Engineers team within its Technical Services organization. You will guide delivery across the Americas region, mentor senior engineers, and drive incident resolution for high-profile customers.

This role requires seasoned people leadership, strong diagnostic skills, risk mitigation, and the ability to align engineering priorities with customer business drivers.

Qualifications

• Minimum five years leading a technical support team with high-profile escalations.
• Strong people management focused on customer experience and technical excellence.
• Calm under pressure with real-time problem solving.
• Ability to hire and coach staff and translate goals to teams.
• Excellent communication across technical and executive audiences.
• Understanding customer business drivers and use cases.

Responsibilities

• Diagnose and resolve complex performance issues.
• Advise on design, global distribution, and data replication.
• Advocate for customers in roadmaps and business cases.
• Coordinate cross-team handovers in follow-the-sun model.
• Mentor and train team members; grow subject matter expertise.
• Drive knowledge-base expansion and customer outcomes.

Skills

People management

Escalation management

Customer advocacy

Hiring decisions

Executive communication

Problem solving

Job description

MongoDB is seeking a transformational leader to head a regional FedRAMP Support Engineers team within its Technical Services organization. You will guide delivery across the Americas region, mentor senior engineers, and drive incident resolution for high-profile customers.

This role requires seasoned people leadership, strong diagnostic skills, risk mitigation, and the ability to align engineering priorities with customer business drivers.