Regional Technical Services Lead - Premium Support

MongoDB; Palo Alto (CA); Hybrid; USD 150,000 - 180,000; Full time

Job summary

MongoDB is seeking a visionary leader to manage regional teams of Premium Services Support Engineers in Palo Alto. This hybrid role requires proven experience in managing technical support teams and a strong understanding of database technologies.

You will be accountable for ensuring exceptional customer satisfaction and resolving complex databases and cloud environments issues.

If you're passionate about leading teams and enhancing customer experiences, this opportunity is for you!

Qualifications

• 8+ years of managing technical support or customer-facing teams.
• Proven track record in operational excellence.
• Strong people development philosophy with success in coaching technical talent.

Responsibilities

• Diagnosing and resolving performance issues for customers.
• Providing technical guidance on system design and architecture.
• Building strong relationships with key accounts to ensure customer satisfaction.

Skills

Managing technical support teams

Database technologies expertise

Project leadership

AI/ML technologies understanding

Building KPIs and metrics

Communication skills

Job description

MongoDB is seeking a visionary leader to manage regional teams of Premium Services Support Engineers in Palo Alto. This hybrid role requires proven experience in managing technical support teams and a strong understanding of database technologies.

You will be accountable for ensuring exceptional customer satisfaction and resolving complex databases and cloud environments issues.

If you're passionate about leading teams and enhancing customer experiences, this opportunity is for you!