Regional Tech Partner: AI-Driven Support & Ops Leader

Dutch Bros Coffee

Phoenix (AZ)

Hybrid

USD 110,000 - 140,000

Full time

7 days ago

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Job summary

Dutch Bros Coffee is seeking a Regional Technology Partner in Tempe, AZ to act as a trusted regional technology liaison, align IT with store operations, and drive proactive service improvements. You will coordinate across Technology Operations, Service Excellence, and business leadership to deliver reliable, scalable, and user-focused solutions for shops and teams nationwide.

Focus areas include AI-enabled service improvements, knowledge management, and data-driven decision making, while

Qualifications

Bachelor’s or associate degree in computer science, Information Technology, or related technical discipline is preferred.

Responsibilities

Serve as the Tier 2 regional technology partner for complex or business-critical issues, coordinating resolution across support, engineering, infrastructure, and vendor teams.
Coordinate resolution of escalated incidents across Service Desk, Engineering, Infrastructure, Security, and third-party vendors.
Ensure critical technology issues receive appropriate prioritization and follow-through.
Identify recurring support trends and partner with centralized teams to eliminate root causes.
Drive adoption of standardized support processes and operational best practices.
Works under direct oversight to consistently achieve regional operational targets, ticket resolution SLAs, and endpoint health metrics.
Capture recurring issues and convert them into knowledge articles, training materials, and self-service content.