Regional Support Coordinator

Elwyn; Philadelphia (Philadelphia County); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Generous Paid Time Off

Comprehensive Medical/Dental/Vision

Earned Wage Access/On-Demand Pay

Paid On-the-Job Training

Tuition Reimbursement

Career Advancement Opportunities and G

Flexible Schedules

Retirement Savings Plan

Job summary

Elwyn is seeking a Regional Support Coordinator to provide essential administrative support to LEA Representatives and CECs. This in-office role involves managing schedules, case records, and communications with families, providers and staff.

You will coordinate documents, support regional projects and ensure compliance with privacy rules. The position emphasizes strong organizational skills, attention to detail, and the ability to work with a cross-functional team in a nonprofit educational

Qualifications

• High School Diploma required; Associate’s degree preferred.
• 3–5 years of administrative or office support experience.
• Experience in educational setting preferred.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication; professional phone etiquette.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Knowledge of FERPA/HIPAA and confidentiality practices.

Responsibilities

• Serve as primary support and contact for regional staff.
• Provide reception and customer service to children, families and visitors.
• Coordinate schedules, timelines and deadlines for compliance.
• Prepare and maintain confidential documentation and case records.
• Support regional initiatives and special projects.
• Manage mail, office supplies and document uploads (Sprout/HCSIS).
• Assist with family communication and mass mailings.
• Coordinate interpreters and translation requests.

Skills

Customer service

Verbal & written communication

Time management

Teamwork / cross-functional

Attention to detail

Education

High School Diploma

Associate’s degree preferred

Tools

Microsoft Word

Microsoft Excel

Outlook

Sprout/HCSIS

EHR/EMR

MILNER system

Job description

Overview

Pay Range: $19 to $27 per Hour.

Schedule: M-F Days 8am to 4pm

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Job Description

The Regional Support Coordinator will provide administrative support to the LEA Representatives and the Child Education Coordinators (CEC) I and II, taking on key administrative and coordination responsibilities, allowing them to focus more of their time and attention on supporting the children and families. This position will be in-office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Serve as primary support and point of contact for the regional staff, handle and route inquiries to the proper person.
• Provide general reception and high-quality customer service experience to children, families and other Early Learning Services visitors including, but not limited to, greeting, managing the waiting area, and directing them to appropriate staff.
• Support LEAs and CECs with case-related administrative tasks.
• Coordinate schedules, manage timelines, and monitor critical deadlines to ensure compliance and continuity of services.
• Set reminders and track follow-ups with families. This will increase timely communication and engagement.
• Prepare, review, and maintain confidential documentation, and case records.
• Provide coordination and support for regional initiatives and special projects.
• Uploading signed paperwork into Docusign.
• oSending paperwork, receiving paperwork- uploading to sprout/updating supp docs
• T2K Process
• oSending and receiving ITRS
• Re eval initiating and coordinating with providers, follow up with providers
• Following up with providers for IEP input
• Sending PMRS to families, follow up if necessary
• Translation requests
• Schedule interpreters
• Updating demographic information in Sprout/HCSIS
• Assist with family communication and periodic mass mailings.
• Oversee and provide processing ofelectronicfile transfersin HCSISwhen there is a need
• Manage incoming and outgoing mail as needed, signing for delivering and packages, monitoring and maintaining an adequate office supplies.
• Maintain supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies, and verifying receipt of supplies with ELS Operations Manager
• Collaborate with ELS Operations Manager to ensure the regional office is arranged in accordance with safety and fire code standards
• Coordinate special projects, as needed

QUALIFICATIONS

• High School Diploma
• Associate’s degree preferred
• Minimum of 3–5 years of administrative or office support experience
• Two (2) years’ experience in an educational setting developin
• Strong customer service interaction and interpersonal skills with the ability to interact professionally with employees, families, and external agencies
• Excellent verbal and written communication skills, including professional phone etiquette
• Strong organizational skills with the ability to manage multiple tasks and prioritize responsibilities
• Experience handling confidential or sensitive information with a high level of discretion and attention to privacy requirements.
• Ability to review documentation for completeness and accuracy and maintain detailed records of requests and responses.
• Demonstrated attention to detail, time management and organizational skills.
• Demonstrate effective problem solving and decision-making skills, clear communication and appropriate interpersonal interactions to build and maintain positive, professional working relationships with little or no need for direct supervision
• Demonstrated ability to work effectively as part of a team with cross-functional team experience (organizing and managing process) working with all levels of the organization, across departments, and with outside vendors
• Demonstrated proficient experience with Microsoft Office applications, including Word, Excel, Outlook
• Experience working with cloud-based documentation storage; MILNER system preferred.
• Experience using Electronic Health Record (EHR) / Electronic Medical Record (EMR)
• Knowledge of records maintenance, Family Educational Rights and Privacy Act (FERPA), Health Insurance Portability and Accountability Act (HIPAA), and confidentiality rules, practices, and methods preferred
• Demonstrate understanding of early childhood development principles and practices
• 2026-6779

Equal Opportunity Employer

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information.

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