Program Supervisor

Elwyn; Northern (KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Generous Paid Time Off

Tuition Reimbursement

Career Advancement Opportunities and 


Flexible Schedules

Retirement Savings Plan

Job summary

Elwyn is seeking a Program Supervisor to oversee assigned residences and supervise staff to ensure safety, quality programming, and regulatory compliance. The role involves staffing, training, and coordinating with interdisciplinary teams to support individuals with developmental disabilities and behavioral health needs.

The position calls for strong leadership, problem solving, and excellent communication skills to maintain high standards of care and collaboration with families and

Qualifications

• High School diploma or equivalent required; human service field preferred for advanced roles.
• Five years’ experience with individuals with intellectual/developmental disabilities; supervision preferred.
• Must be able to independently solve problems and manage priorities in a fast-paced setting.
• Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint) and EHR systems.
• Strong customer interaction, collaboration, and written/verbal communication skills.

Responsibilities

• Supervise residential staff and ensure assigned duties and routines are followed.
• Direct staff in program development, implementation, and evaluation based on individual needs.
• Maintain safety and compliance with regulations and agency policies.
• Coordinate staffing, schedules, and vehicle arrangements for medical appointments.
• Utilize electronic health records to record census and related data.
• Provide written staff evaluations and support disciplinary actions when needed.
• Lead meetings, trainings, and ongoing education activities for staff.

Skills

Supervisory experience

Time management

Communication skills

Problem solving

Valid driver’s license

Microsoft Office

EHR knowledge

Team collaboration

Education

High School diploma or equivalency

Post-secondary education in human services preferred

Tools

Electronic Health Record (EHR)

Job description

Overview

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we’re here to create real change – helping people lead meaningful, fulfilling lives.

Now, we’re looking for passionate team members to join us. Here, your work will change lives – including your own. You’ll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Job Description

Elwyn seeks a Program Supervisor who will supervise all aspects of the assigned residence and other residences as needed. They meet the needs of the individuals by ensuring necessary staffing levels and actively supervising residential staff in their completion of assigned duties and established routines. They implement Conditions of Participation which consist of continuous and aggressive Active Treatment, individual protections, and the appropriateness and safety of the physical environment, emergency preparedness and the provision of health services.

DUTIES AND RESPONSIBILITIES:

• Supervise direct support professionals (residential living staff (RLS), and/or certified nurse aide (C.N.A.) in their completion of assigned duties and established building routines
• Provide recommendations in recruiting, interviewing and selecting new staff
• Based on analysis of the needs of the individuals within the unit, direct staff in the development, implementation, and evaluation of programs designed to meet these needs
• Prevent incidents, whenever possible, by implementing immediate corrective action when incidents do occur, including but not limited to remedying the current situation, notifying those who need to know, and preventing similar incidents for individual or other individuals, and monitoring to ensure corrective actions are being followed
• Assist in compliance with regulatory standards through physical program review, process review and input, staff training, and follow-up on deficiencies to ensure quality programming
• Maintain a clean and organized building
• Actively carry out building safety routines, including teaching them to the individuals supported
• Take immediate action to correct safety hazards including but not limited to appropriate use of Personal Protective Equipment (PPE), sanitation and hygiene, as applicable
• Make necessary staffing and vehicle arrangements and adjustments to ensure medical appointments occur as scheduled
• Use the electronic health record to record census
• Ensure appropriate maintenance of the assigned vehicle and program areas, adhering to the established building and vehicle maintenance routines and health and safety standards
• Interpret and share program objectives and policies to and with staff, residents, family, and staff
• Serve as liaison between management personnel, direct support professionals, residents, community, and interdisciplinary team, and inform management of all pertinent information included in those interactions
• Reconcile staff concerns by explaining and enforcing Elwyn policies and initiating and presenting appropriate disciplinary actions in accordance with Elwyn policies
• Prioritize responsibilities with evidence of appropriate planning and time management
• Provide written evaluation of staff as pertains to agency policies and building procedures
• Ensure and, provide coverage for supervision of individuals and any related direct care responsibilities when needed
• Fill the established schedule with appropriate staff in accordance with established guidelines in order to maintain proper staff coverage
• Complete timekeeping activities for all assigned staff in accordance with established program protocols
• Provide instruction and assistance to staff as they carry out program plans in all activities of daily living skills, problem-solving skills, decision-making skills, proactive supervision, and active engagement of individuals
• Perform cardiopulmonary resuscitation (CPR), first aid, and crisis intervention as needed in accordance with agency trained protocols
• Participate in Elwyn committees or sub-committees as required
• Review all updated written policies and procedures of the department and communicate changes to assigned staff on an ongoing basis
• Ensure quality standards and organizational and departmental goals and objectives are met in accordance with Elwyn policies and procedures
• Attend and facilitate staff meetings, daily shift huddles, unit meetings, in-services, and continuing education programs as needed
• Maintain an open door policy and encourage feedback
• Consult with and advise administrative personnel of situations requiring follow up or specific attention
• Utilize and monitor a fiscal plan within budgetary parameters
• Collaborate with union leadership to ensure contract compliance
• Perform other duties as assigned

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

• High School diploma or equivalency; post-secondary education in human service field preferred
• Five (5) years' experience working with people with Intellectual/Developmental Disabilities; post-secondary education in human service field may be substituted for equivalent experience
• Supervisory experience preferred
• Demonstrated ability to independently solve problems in a creative, consistent manner
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated good judgment through cost-conscious awareness and independently solving problems and making decisions with little or no need for direct supervision
• Demonstrated knowledge of when to seek/solicit help or guidance from immediate supervisor or appropriate resource person
• Ability to performs duties in an independent manner, with little or no need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective action
• Demonstrated ability to work effectively as part of a team
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Must be able to perform and maintain certification of CPR and crisis intervention techniques using agency-trained protocols
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Demonstrated basic experience with Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint
• Experience using/knowledge of Electronic Health Record (EHR) preferred
• Must possess a current, valid driver's license in state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record.

Equal Opportunity Employer

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information.

Know Your Rights: Workplace discrimination is illegal