Regional Sourcing Team Lead

Rubicon; Atlanta (GA); Hybrid; USD 30,000 - 39,000; Full time

Job summary

Rubicon is seeking a Regional Sourcing Team Lead to drive efficiency and savings across current customer locations. You will lead hauler relationships, manage sourcing, awards, and service requests while maintaining data accuracy and timely billing.

The role requires strong vendor management and customer service experience, solid Excel skills, and the ability to travel or work on-site as needed. This is a full-time, non-exempt position based in the USA with remote/hybrid flexibility.

Qualifications

• High School Diploma or GED required.
• Two (2)+ years of experience in customer service, vendor management, or operations.
• Proficiency with Microsoft Office and Excel.
• Strong organizational and interpersonal skills; ability to manage multiple priorities.

Responsibilities

• Complete bids and awards for project customers and Key Account clients.
• Review hauler network and identify efficiencies in operations and costs.
• Document, respond to, and close service requests and inquiries in a timely manner.
• Manage projects from sourcing through billing questions.
• Resolve complex vendor and client issues and provide escalation support as needed.
• Coach and mentor team members to improve performance and responsiveness.
• Monitor work orders and KPI performance; ensure data accuracy and timely billing.
• Confirm deliveries and removals for projects.
• Travel and/or on-site work as needed.

Skills

Organizational skills

Interpersonal skills

Customer service orientation

Problem solving

Independent work

Education

High School Diploma or GED

Bachelor’s degree (preferred)

Tools

Microsoft Office

Excel

Job description

Job Types: Full Time – Non-Exempt

Compensation: Starting at $22/hour (Actual compensation is commensurate with job related knowledge, skills, experience, etc.)

Position Summary

The Regional Sourcing Lead plays a key role in leading hauler relationships, optimizing service efficiency, and driving savings for current customer locations. Additionally, this role will be critical in ensuring Rubicon meets its operational and financial goals through reporting, monitoring, and continuous improvement.

• Complete bids and awards for project customers as well as Key Account clients, ensuring timeliness and margin protection/growth.
• Review hauler network and find efficiencies in operations and costs where feasible.
• Ensure all service issues and requests for additional services are received, documented appropriately, responded to, followed up on, and closed in the system in a timely and thorough manner.
• Manage projects from start to finish including sourcing, awards, service requests, and billing questions.
• Resolve complex day-to-day escalated requests relating to vendor performance and client issues for current projects.
• Coach and mentor team members to ensure continuous training is provided to improve the quality of work and responsiveness to inquiries.
• Resolve vendor invoice issues to ensure data accuracy and timely billing.
• Confirm deliveries and removals for projects.
• Ability to travel and/or work onsite as needed.
• Performs other duties as assigned or apparent.

Job Title: Regional Sourcing Team Lead

Location: Remote/Hybrid - USA

Reports to: Regional Sourcing Manager

Department Name: Strategic Sourcing

Job Types: Full Time – Non-Exempt

Compensation: Starting at $22/hour (Actual compensation is commensurate with job related knowledge, skills, experience, etc.)

Essential Duties & Key Responsibilities

The Regional Sourcing Lead plays a key role in leading hauler relationships, optimizing service efficiency, and driving savings for current customer locations. Additionally, this role will be critical in ensuring Rubicon meets its operational and financial goals through reporting, monitoring, and continuous improvement.

• Complete bids and awards for project customers as well as Key Account clients, ensuring timeliness and margin protection/growth.
• Review hauler network and find efficiencies in operations and costs where feasible.
• Ensure all service issues and requests for additional services are received, documented appropriately, responded to, followed up on, and closed in the system in a timely and thorough manner.
• Manage projects from start to finish including sourcing, awards, service requests, and billing questions.
• Resolve complex day-to-day escalated requests relating to vendor performance and client issues for current projects.Coach and mentor team members to ensure continuous training is provided to improve the quality of work and responsiveness to inquiries.
• Monitor queues for accurate WOs completion against KPIs.
• Resolve vendor invoice issues to ensure data accuracy and timely billing.
• Confirm deliveries and removals for projects.
• Ability to travel and/or work onsite as needed.
• Performs other duties as assigned or apparent.

Supervisory Responsibilities

• This job has no supervisory responsibilities.

Experience & Qualifications

• High School Diploma or GED required.
• Bachelor’s degree preferred.
• Two (2)+ years of experience in customer service, vendor management, or operations.
• Proficiency with Microsoft Office and Excel.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.
• Exceptional interpersonal skills, with the ability to interface effectively with stakeholders at all levels of the organization.
• Strong customer service orientation with the ability to handle inquiries and requests efficiently and professionally.
• Attention to detail and a commitment to accuracy in all aspects of vendor management.
• A proactive, can-do attitude with a willingness to take ownership of tasks and drive them to completion.
• Strong problem solving and critical thinking skills.
• Ability to work effectively and independently with minimal supervision, while also being a team player who thrives in a collaborative environment.
• Discretion and trustworthiness in handling sensitive information and supporting high-level strategic initiatives.
• Travel and/or onsite work will be on an as needed basis.

Physical Demands and Working Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.

• While performing the duties of this job in a home office setting, the employee is regularly required to work on a computer for extended periods of time.
• Frequent use of a computer requires fine motor skills and hand-eye coordination.
• Ability to sit for extended periods while working from home or a designated workspace.
• Ability to perform tasks that require sustained attention and focus.
• Occasional lifting of materials up to 25 pounds.
• Travel to attend team meetings may be required.
• To facilitate working from home, and as a requirement for this role, the employee must provide reliable internet connection with sufficient bandwidth to execute all job functions and technology setup conducive to remote work. The company laptop will be provided.
• A quiet, distraction-free workspace is required for maintaining productivity.
• Collaboration with team members may occur through virtual meetings and communication platforms.