Regional Solutions Manager - Houston & Dallas, TX

Olympus Corporation; Dallas (TX); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Competitive salary and bonus

401(k) matching

Medical, dental, vision coverage

Paid time off and holidays

On-site facilities

Job summary

Olympus Corporation seeks a Regional Solutions Manager to lead a field team of Endoscopy Support Specialists, delivering expert repair prevention strategies and education on cleaning, disinfection, and sterilization. You will drive customer satisfaction, manage field operations, and collaborate with sales across Olympus units to renew contracts and expand service offerings.

This field-based role requires travel up to 25%, strong leadership, and a commitment to patient safety and service

Qualifications

• Associates degree required.
• Minimum of 5 years’ experience in service operations, training, customer account management roles and or Supervisory experience.
• Experience in healthcare, medical device, or comparable service industries.
• Valid driver's license and ability to travel up to 25%.
• Vendor credentialing required.
• Must possess a strong work ethic with a positive outlook that fosters collaboration and open communication while also being a leader that is comfortable working independently.
• Strong interpersonal skills, effective customer service capabilities, with professional and proficient verbal and written communication skills.

Responsibilities

• Lead and develop ESS team members to consistently exceed performance objectives through comprehensive training and skill development.
• Drive continuous improvement through regular performance monitoring, including service case audits, customer feedback, and field assessments.
• Ensure strict adherence to company policies, ISO 13485 requirements, and FDA QSR standards through systematic review of field service documentation and quality metrics.
• Proactively manage team performance against contract requirements and implement corrective actions as needed.
• Direct ESS team's daily field operations to ensure efficient scheduling, compliant service delivery, and accurate documentation.
• Drive contract renewals and customer satisfaction through effective implementation of service campaigns and new product initiatives.
• Maintain rigorous adherence to Olympus' Quality Management Systems, ensuring all team activities and documentation meet established standards and requirements.
• Partner with sales, service management, and corporate teams to drive business growth and resolve service challenges.
• Track and analyze ESS team performance metrics, customer usage patterns, and business objectives to optimize service delivery.
• Champion process improvements and cost-efficiency initiatives that enhance team capabilities and service quality.
• Lead team in delivering exceptional customer support through targeted education programs and well delivered service business reviews.
• Collaborate with sales teams to secure and retain service contracts by leveraging performance data and demonstrating clear value propositions.
• Build and maintain strategic relationships with key stakeholders through professional presentations and consistent engagement that showcases Olympus service excellence.
• Utilize critical thinking and job knowledge to investigate and resolve customer or sales escalations in a manner that objectively resolves the situation.
• Support upline management and corporate partners in establishing goals, objectives, projects, and strategies that contribute to positive business results.

Skills

Team leadership

Communication

Travel readiness

Industry knowledge

Education

Associates degree

Bachelor’s Degree (preferred)

Tools

Outlook

Word

Teams

PowerPoint

Excel

Job description

Working Location: Texas, Dallas; Texas, Fort Worth; Texas, Houston

Workplace Flexibility: Field

For more than 100 years, Olympus has focused on making people's lives healthier, safer and more fulfilling.

Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose: Patient Focus, Integrity, Innovation, Impact and Empathy.

Learn more about Life at Olympus: https://www.olympusamerica.com/careers .

Job Description

The Regional Solutions Manager leads a field team of Endoscopy Support Specialists (ESS), delivering expert repair prevention strategies and cleaning/disinfection/sterilization education to Olympus customers. The role is responsible for ensuring team adherence to established policies and procedures while driving customer satisfaction, reducing contract costs, and closely collaborating with customers and sales team members across Olympus business units.

The Regional Solutions Manager creates, and in conjunction with Sales team members, delivers service business reviews to key accounts. The Regional Solutions Manager promotes a positive working environment that emphasizes quality, patient safety and achieving established business objectives.

The role is a field-based position expected to establish, develop and maintain field contact with key customers, clinicians, and other decision makers at accounts within the territory. Employees must adhere to all customer vendor credentialing requirements when visiting medical facilities as-well-as be able to travel to accounts as required.

Job Duties

• Team Leadership & Development: Lead and develop ESS team members to consistently exceed performance objectives through comprehensive training and skill development. Drive continuous improvement through regular performance monitoring, including service case audits, customer feedback, and field assessments. Ensure strict adherence to company policies, ISO 13485 requirements, and FDA QSR standards through systematic review of field service documentation and quality metrics. Proactively manage team performance against contract requirements and implement corrective actions as needed.
• Operations Management: Direct ESS team's daily field operations to ensure efficient scheduling, compliant service delivery, and accurate documentation. Drive contract renewals and customer satisfaction through effective implementation of service campaigns and new product initiatives. Maintain rigorous adherence to Olympus' Quality Management Systems, ensuring all team activities and documentation meet established standards and requirements.
• Business Development & Service Excellence: Partner with sales, service management, and corporate teams to drive business growth and resolve service challenges. Track and analyze ESS team performance metrics, customer usage patterns, and business objectives to optimize service delivery. Champion process improvements and cost-efficiency initiatives that enhance team capabilities and service quality.
• Customer Relations & Value Creation: Lead team in delivering exceptional customer support through targeted education programs and well delivered service business reviews. Collaborate with sales teams to secure and retain service contracts by leveraging performance data and demonstrating clear value propositions. Build and maintain strategic relationships with key stakeholders through professional presentations and consistent engagement that showcases Olympus service excellence. Utilize critical thinking and job knowledge to investigate and resolve customer or sales escalations in a manner that objectively resolves the situation.
• Strategic Planning: Support upline management and corporate partners in establishing goals, objectives, projects, and strategies that contribute to positive business results.

Job Qualifications

Required

• Associates degree required.
• Minimum of 5 years’ experience in service operations, training, customer account management roles and or Supervisory experience.
• Experience in healthcare, medical device, or comparable service industries.
• Valid driver's license and ability to travel up to 25%.
• Vendor credentialing required.
• Must possess a strong work ethic with a positive outlook that fosters collaboration and open communication while also being a leader that is comfortable working independently.
• Strong interpersonal skills, effective customer service capabilities, with professional and proficient verbal and written communication skills.

Preferred

• Bachelor’s Degree in Business, Engineering, Life Sciences, Medicine or related field.
• Minimum of 3 years of experience in a management capacity with a high degree of service business acumen.
• Experience in managing service teams, remote teams, equipment repair processes, and/or medical sales support.
• Experience in medical devices, and medical service provider environments.
• Demonstrated knowledge and experience in Quality System Regulations and process control management.
• High degree of self-organization, motivation, and proven leadership capabilities.
• Proficient with Microsoft Outlook, Word, TEAMS, Powerpoint and Excel.

Why join Olympus?

We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

Equitable Offerings you can count on:

• Competitive salaries, annual bonus and 401(k)* with company match
• Comprehensive medical, dental, vision coverage effective on start date
• 24/7 Employee Assistance Program
• Free live and on-demand Wellbeing Programs
• Generous Paid Vacation and Sick Time
• Paid Parental Leave and Adoption Assistance*
• 12 Paid Holidays
• On-Site Child Daycare, Café, Fitness Center**

Connected Culture you can embrace:

• Work-life integrated culture that supports an employee centric mindset
• Offers onsite, hybrid and field work environments
• Paid volunteering and charitable donation/match programs
• Employee Resource Groups
• Dedicated Training Resources and Learning & Development Programs
• Paid Educational Assistance
• US Only
• Center Valley, PA and Westborough, MA

Are you ready to be a part of our team?

Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks .

At Olympus, we are committed to Our Purpose of making people's lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .

You Belong at Olympus

We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.

Applicants Requesting Accommodations

Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

Let’s realize your potential, together.

It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.