Regional Solutions Consultant- Print Sales

FedEx; Woodside (NY); Remote; USD 37,000 - 51,000; Full time

Job summary

FedEx Office is seeking a Regional Solutions Consultant (RSC) to drive growth in the NYC metro area. The role blends home-based work with required local travel to client sites, vendors, and FedEx facilities. You will educate customers, present FXO offerings, and maintain strong relationships to increase revenue.

The ideal candidate brings 2+ years in sales or customer service, a professional image, and strong communication and organizational skills. Proficiency with MS Office is important.

Qualifications

• Minimum 2+ years in selling or customer service environment.
• Presents a professional image.
• Reliable transportation to meet customers and vendors.
• Strong organizational and planning skills.
• Proficient in reading, writing, and math.

Responsibilities

• Represent FXO as on-site sales and support expert for print and related needs.
• Grow revenue by educating customers on FXO products and services.
• Maintain CRM data with daily activities and account updates.
• Travel to meet customers, vendors, and team members as required.
• Develop and participate in local marketing programs and sales blitzes.

Skills

Sales experience

Customer service

Professional image

Organization skills

Communication skills

Reliable transport

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

POSITION SUMMARY:

The Regional Solutions Consultant (RSC) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office (FXO) products and services. The role encompasses extensive interaction with customers, over the phone, in-center and out of the center gathering customer data to grow customer spend in the sales market. The RSC works with minimal instruction and supervision and interacts on a daily basis with customers, store managers, team members and vendors accomplishing established business objectives. The portfolio's assigned contacts are primarily located in New York City and surrounding areas. Applicants must reside in the NYC metro area. This is a work from home opportunity.

GENERAL DUTIES AND RESPONSIBILITIES

• Represent FedEx Office (FXO) as the on-site sales and support expert for all print and related needs
• Represent FXO by attending key department meetings, site visits and planning meetings which may include making presentations on FXO’s product and service offerings to decision makers at supported locations
• Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to sales supported customer accounts
• Grow revenue at assigned customer locations through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional, etc.)
• Act as FXO’s primary relationship owner for the Sales team within the assigned customer location/ locations. Hold product/service overview presentations with these and other departments/leaders with the customer to ensure (1) each department understands FXO’s products/services and (2) employees act as enthusiastic advocates for FXO within their facility
• Use a consultative selling approach
• Identify and grow existing assigned customer accounts using resources available
• Project hunt for new business within assigned customer location(s)
• Responsible for customer retention/ recovery activities
• Manage bid follow up and consult on complex orders
• Implement local marketing programs for identified customer
• Participate in sales blitzes
• Ensure customer satisfaction throughout the entire sales process as defined by the Strategic Account Owner’s Secondary Coverage program documentation
• Drive assigned customer revenue by making sales calls on nearby customer facilities to identify and secure new revenue opportunities, delivering capabilities presentations, on-demand support and post-sale follow up and sharing information with other MSCs
• Monitor the quality and timeliness of all customer work ordered and produced to ensure customer satisfaction
• Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls
• Work under the direction of the Supervisor Solutions Consultants to penetrate client accounts
• Meet or exceed activity standards as established by the Secondary Coverage program
• Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates
• Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS

• High School Diploma or equivalent education
• 2+ years of specialized experience in selling or customer service
• Presents personal professional image
• Reliable transportation to the local market to meet with customers, vendors and/or perform other business necessities
• Proven organizational and planning skills
• Proven skills and aptitude to excel in a customer-focused and results-driven environment
• Advanced level of reading, writing and mathematical ability
• Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook and Excel
• For new hires, must meet all FedEx Office employment qualifications in force at time of hiring
• For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

PREFERRED QUALIFICATIONS

• Have knowledge of AI programs (such as Gemini) and simple prompting
• Excellent communication skills
• Demonstrated experience reviewing bid specifications, quoting customized production jobs, and consulting clients on complex print/signage projects (e.g., substrates, finishing options, turnarounds, and distribution).
• Proficiency working with enterprise Customer Relationship Management systems (e.g., Salesforce, Microsoft Dynamics) to log daily field activity, manage opportunities, track pipeline health, and forecast revenue.
• Strong interpersonal and formal presentation skills with experience delivering capabilities pitches, product overviews, and executive reviews to department heads, procurement leads, and C-level decision-makers.
• Demonstrated capability in "project hunting" and cross-departmental prospecting within established institutional accounts (e.g., healthcare, education, corporate campuses, manufacturing, or professional services).
• Experience collaborating cross-functionally with production hubs, store operations, customer service, and external vendor networks to monitor job execution and ensure end-to-end customer satisfaction.
• Established familiarity with the commercial business and key industry corridors within the New York City Metro Area

Location Details

The portfolio's assigned customers are primarily located in the New York Metro area. This is a work-from-home opportunity; however, applicants must reside in the New York metro area, as local onsite travel for customer meetings is required.

Pay Transparency

Pay: NYC: $26.70/hr - $37.38/hr

Additional Details

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants Have Rights Under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

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