Regional Solutions Consultant- Print Sales

Federal Express Corporation; Phoenix (AZ); A distancia; USD 29.000 - 41.000; Jornada completa

Descripción de la vacante

Federal Express Corporation in Phoenix is seeking a Regional Solutions Consultant (RSC) to drive customer satisfaction by delivering responsive, consultative service for FXO products and services. You will interact with customers by phone, in-center, and on-site to grow spend in the sales market and collaborate with store managers and vendors.

This remote role requires independent work, CRM updates, and proactive revenue growth across assigned accounts.

Formación

• 2+ years of specialized experience in selling or customer service.
• Presents personal professional image.
• Reliable transportation to the local market to meet with customers, vendors and/or perform other business necessities.
• Proven organizational and planning skills.
• Proven skills and aptitude to excel in a customer-focused and results-driven environment.
• Advanced level of reading, writing and mathematical ability.
• Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook and Excel.

Responsabilidades

• Represent FXO as the on-site sales and support expert for all print and related needs.
• Attend key department meetings and site visits; present FXO products and services to decision makers.
• Grow revenue at assigned locations through customer education of business solutions and product offerings.
• Act as FXO’s primary relationship owner for the Sales team within the assigned location(s).
• Use a consultative selling approach and identify and grow existing assigned accounts.
• Project hunt for new business within assigned location(s).
• Responsible for customer retention and recovery activities.
• Manage bid follow up and consult on complex orders.
• Implement local marketing programs and participate in sales blitzes.
• Maintain CRM data and monitor customer satisfaction.

Conocimientos

Customer service

Sales support

CRM

Educación

High School Diploma

Herramientas

Microsoft Office

Descripción del empleo

Position Summary

The Regional Solutions Consultant (RSC) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office (FXO) products and services. The role encompasses extensive interaction with customers, over the phone, in-center and out of the center gathering customer data to grow customer spend in the sales market. The RSC works with minimal instruction and supervision and interacts on a daily basis with customers, store managers, team members and vendors accomplishing established business objectives.

Location Details

The portfolio's assigned customers are primarily located in the Phoenix metropolitan area. Applicants should reside in Metro Phoenix. This is a work from home opportunity. The preferred location for this position is Phoenix, AZ. This is a work from home position.

General Duties And Responsibilities

• Represent FedEx Office (FXO) as the on-site sales and support expert for all print and related needs
• Represent FXO by attending key department meetings, site visits and planning meetings which may include making presentations on FXO’s product and service offerings to decision makers at supported locations
• Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to sales supported customer accounts
• Grow revenue at assigned customer locations through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional, etc.)
• Act as FXO’s primary relationship owner for the Sales team within the assigned customer location/ locations. Hold product/service overview presentations with these and other departments/leaders with the customer to ensure (1) each department understands FXO’s products/services and (2) employees act as enthusiastic advocates for FXO within their facility
• Use a consultative selling approach
• Identify and grow existing assigned customer accounts using resources available
• Project hunt for new business within assigned customer location(s)
• Responsible for customer retention/ recovery activities
• Manage bid follow up and consult on complex orders
• Implement local marketing programs for identified customer
• Participate in sales blitzes
• Ensure customer satisfaction throughout the entire sales process as defined by the Strategic Account Owner’s Secondary Coverage program documentation
• Drive assigned customer revenue by making sales calls on nearby customer facilities to identify and secure new revenue opportunities, delivering capabilities presentations, on-demand support and post-sale follow up and sharing information with other MSCs
• Monitor the quality and timeliness of all customer work ordered and produced to ensure customer satisfaction
• Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls
• Work under the direction of the Supervisor Solutions Consultants to penetrate client accounts
• Meet or exceed activity standards as established by the Secondary Coverage program
• Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates
• Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies

Minimum Qualifications and Requirements

• High School Diploma or equivalent education
• 2+ years of specialized experience in selling or customer service
• Presents personal professional image
• Reliable transportation to the local market to meet with customers, vendors and/or perform other business necessities
• Proven organizational and planning skills
• Proven skills and aptitude to excel in a customer-focused and results-driven environment
• Advanced level of reading, writing and mathematical ability
• Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook and Excel

Essential Functions

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Pay Transparency

Pay: Phoenix, AZ Pay Rate: $21.14/hr - $29.59/hr

Additional Details

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. In New Jersey, any compensable Security and Walk time will be paid to non-exempt/hourly employees at the state minimum wage.

E-Verify Program Participant

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)

Equal Opportunity and Reasonable Accommodation

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants Have Rights Under Federal Employment Laws

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act