Regional Solutions Consultant- Print Sales

Federal Express Corporation; Greenwood (IN); Remote; USD 60,000 - 90,000; Full time

Job summary

Federal Express Corporation seeks a Regional Solutions Consultant for the Indianapolis metro area, with a strong focus on customer satisfaction and revenue growth. You will serve as the FXO expert for print and related needs, engaging with customers in-center, over the phone, and on-site at locations to drive business opportunities.

The role requires 2+ years in sales or customer service, a professional image, and proficient MS Office skills.

Qualifications

• High School Diploma or equivalent education.
• 2+ years of specialized experience in selling or customer service.
• Presents personal professional image.
• Reliable transportation to the local market to meet with customers, vendors and/or perform other business necessities.
• Proven organizational and planning skills.
• Proven skills and aptitude to excel in a customer-focused and results-driven environment.
• Advanced level of reading, writing and mathematical ability.
• Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook and Excel.

Responsibilities

• Represent FXO as the on-site sales and support expert for all print and related needs.
• Attend key department meetings and planning meetings, present FXO product offerings to decision makers.
• Grow revenue at assigned locations through customer education of business solutions and product offerings.
• Act as FXO's primary relationship owner for the Sales team within the assigned locations.
• Use a consultative selling approach and identify growth opportunities.
• Maintain accurate CRM data with daily activities and account updates.
• Travel as required to meet with customers, vendors, and team members.
• Support the FedEx Office business with regular attendance at a physical location or remote setup.

Skills

Customer service

Sales

Communication

Organization

Education

High School Diploma or equivalent

Tools

Microsoft Office

CRM systems

Job description

POSITION SUMMARY:

The Regional Solutions Consultant (RSC) is a customer-focused position responsible for customer satisfaction by providing responsive service that enhances the delivery of FedEx Office (FXO) products and services. The role encompasses extensive interaction with customers, over the phone, in-center and out of the center gathering customer data to grow customer spend in the sales market. The RSC works with minimal instruction and supervision and interacts on a daily basis with customers, store managers, team members and vendors accomplishing established business objectives. The portfolio's assigned customers are primarily located in the Indianapolis metropolitan area. Applicants must reside in the Indianapolis metropolitan area. This is a work from home opportunity.

GENERAL DUTIES AND RESPONSIBILITIES:

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

• Represent FedEx Office (FXO) as the on-site sales and support expert for all print and related needs
• Represent FXO by attending key department meetings, site visits and planning meetings which may include making presentations on FXO's product and service offerings to decision makers at supported locations
• Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to sales supported customer accounts
• Grow revenue at assigned customer locations through customer education of business solutions and product offerings (e.g., Color, Black & White Copy, Signs & Graphics, Holiday and Promotional, etc.)
• Act as FXO's primary relationship owner for the Sales team within the assigned customer location/ locations. Hold product/service overview presentations with these and other departments/leaders with the customer to ensure (1) each department understands FXO's products/services and (2) employees act as enthusiastic advocates for FXO within their facility
• Use a consultative selling approach
• Identify and grow existing assigned customer accounts using resources available
• Project hunt for new business within assigned customer location(s)
• Responsible for customer retention/ recovery activities
• Manage bid follow up and consult on complex orders
• Implement local marketing programs for identified customer
• Participate in sales blitzes
• Ensure customer satisfaction throughout the entire sales process as defined by the Strategic Account Owner's Secondary Coverage program documentation
• Drive assigned customer revenue by making sales calls on nearby customer facilities to identify and secure new revenue opportunities, delivering capabilities presentations, on-demand support and post-sale follow up and sharing information with other MSCs
• Monitor the quality and timeliness of all customer work ordered and produced to ensure customer satisfaction
• Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls
• Work under the direction of the Supervisor Solutions Consultants to penetrate client accounts
• Meet or exceed activity standards as established by the Secondary Coverage program
• Maintain accurate customer relationship management (CRM) system data, including daily activities and account updates
• Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies
• All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS:

• High School Diploma or equivalent education
• 2+ years of specialized experience in selling or customer service
• Presents personal professional image
• Reliable transportation to the local market to meet with customers, vendors and/or perform other business necessities
• Proven organizational and planning skills
• Proven skills and aptitude to excel in a customer-focused and results-driven environment
• Advanced level of reading, writing and mathematical ability
• Proficient in Microsoft Office tools, including Word, PowerPoint, Outlook and Excel

ESSENTIAL FUNCTIONS:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications:

• Proven track record of applying consultative selling methodologies to uncover client operational pain points, recommend multi-product solutions, and expand wallet share within existing enterprise or mid-market accounts.
• Demonstrated experience reviewing bid specifications, quoting customized production jobs, and consulting clients on complex print/signage projects (e.g., substrates, finishing options, turnarounds, and distribution).
• Proficiency working with enterprise Customer Relationship Management systems (e.g., Salesforce, Microsoft Dynamics) to log daily field activity, manage opportunities, track pipeline health, and forecast revenue.
• Strong interpersonal and formal presentation skills with experience delivering capabilities pitches, product overviews, and executive reviews to department heads, procurement leads, and C-level decision-makers.
• Demonstrated capability in "project hunting" and cross-departmental prospecting within established institutional accounts (e.g., healthcare, education, corporate campuses, manufacturing, or professional services).
• Experience collaborating cross-functionally with production hubs, store operations, customer service, and external vendor networks to monitor job execution and ensure end-to-end customer satisfaction.
• Established familiarity with the commercial business and key industry corridors within the Indianapolis metropolitan area.

Preferred Qualifications:

Pay Transparency:

Pay:

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)