Regional Solutions Architect & Launch Lead

Nash; United States; Remote; USD 120,000 - 170,000; Full time

Benefits offered by this job

Health insurance

Job summary

Nash is hiring its first customer success and solutions lead for Latin America, based in Mexico City with regional travel. You will own discovery, design, launches, and ongoing adoption across enterprise accounts, shaping how the region operates and scales in partnership with Nash’s central product and engineering teams.

You'll work in a lean startup environment, have autonomy, and interact with Nash founders and leaders to influence product direction while delivering measurable renewal and

Qualifications

• 5+ years across customer success, solutions consulting, implementation, or operations roles in SaaS, logistics, or marketplaces.
• Delivered complex enterprise implementations or managed large accounts with renewals, expansions, or major deployments.
• Technically capable of running the design half of this role, including discovery with engineering teams.
• Fluency in Spanish and English is required; Portuguese is a plus.
• Ability to write basic SQL and troubleshoot production configurations.
• Excellent communication with both engineering teams and C-level executives.

Responsibilities

• Own the technical and operational half of every enterprise sales cycle in the region.
• Run discovery with the customer's engineering and operations teams and define the integration approach.
• Build demonstrations and pilots to validate integrations and scale before contract.
• Lead launches from signature to steady state, coordinating stakeholders and central teams.
• Manage the regional book: reviews, success plans, escalation paths, and renewal indications.
• Define the Latin America customer success model and adapt Nash's global approach for the region.
• Represent the region inside Nash, prioritizing product requests from field observations.
• Develop an operating rhythm across regional accounts and ensure adoption metrics meet targets.

Skills

Customer success

Solutions consulting

Implementation

Operations

Enterprise deployments

Job description

Nash is hiring its first customer success and solutions lead for Latin America, based in Mexico City with regional travel. You will own discovery, design, launches, and ongoing adoption across enterprise accounts, shaping how the region operates and scales in partnership with Nash’s central product and engineering teams.

You'll work in a lean startup environment, have autonomy, and interact with Nash founders and leaders to influence product direction while delivering measurable renewal and