Regional Service Technician

The 20; Fort Wayne (IN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Company medical & dental plans

PTO with partial payout of unused time

Retirement plan contributions

Training & certifications

Relocation assistance

Job summary

Starr Cybersecurity in Fort Wayne is seeking a hands-on Regional Service Technician to diagnose and resolve issues across desktops, servers, networks, and cloud environments while delivering exceptional customer service onsite and remotely.

This role blends bench-style hardware/software work with field support, requires strong communication, and offers training opportunities, vendor certifications, and potential relocation assistance.

Qualifications

• Strong troubleshooting across hardware, OS, and networking.
• Experience with Windows and Microsoft Office.
• Microsoft 365 experience required.
• Active Directory and Group Policy knowledge.
• Valid driver's license and willingness to travel.
• Excellent customer service and communication skills.

Responsibilities

• Troubleshoot and resolve issues across desktops, software, hardware, networks.
• Provide remote and on-site support with strong customer service.
• Handle escalated tickets and complex issues.
• Support Microsoft 365 environments.
• Assist with server support and virtualization.
• Travel to client locations as needed.
• Document work and test solutions.
• Mentor junior team members when needed.

Skills

Troubleshooting

Windows OS

Microsoft 365

Active Directory

Group Policy

Networking basics

Customer service

Communication skills

Travel readiness

Tools

Azure virtualization

Hyper-V

Job description

This position is being recruited by The 20 on behalf of Starr Cybersecurity Starr Cybersecurity is a trusted provider of IT and cybersecurity solutions headquartered in Dodge City Kansas serving businesses across Southwest Kansas since 1997 The company delivers tailored managed IT network and security solutions that help clients operate more securely and efficiently with a highly hands on client focused approach Were seeking a hands on Regional Service Technician who brings both hands on technical expertise and strong communication skills to the table This role blends the responsibilities of a bench technician with the adaptability required to support all aspects of a modern computing environment Youll serve as a key point of contact for diagnosing and resolving issues related to workstations hardware software networks and more both remotely and on site

Key Responsibilities

• Troubleshoot and resolve issues across desktops software hardware networks and basic server environments
• Provide both remote and onsite support to clients delivering a high level of customer service through clear communication responsiveness and a solutions oriented approach
• Handle escalated tickets and more complex technical issues across environments
• Support Microsoft 365 environments
• Azurevirtualization exposure is a plus
• Assist with server support and virtualization
• Hyper V experience is nice to have
• Perform hardware diagnostics repairs and system maintenance
• Install and configure operating systems security tools and business applications
• Execute occasional physical networking work cabling rack setup etc
• Document work test solutions and recommend improvements to system performance
• Act as a technical resource for junior team members when needed
• Travel onsite to client locations as needed

Qualifications

• Strong troubleshooting experience across hardware OS and networking
• Experience with Windows environments and Microsoft Office
• Microsoft 365 experience required
• Azure or virtualization exposure is a plus
• Working knowledge ofActive Directory & Group Policy
• Business networks and user support
• Basic server environments
• Solid understanding of endpoint security and antivirus tools
• Strong customer service & communication skills including ability toCommunicate clearly and professionally
• Share ideas effectively
• Actively listen and understand others
• Build strong working relationships
• Work hands on and independently
• Engage confidently and directly with clients
• Valid drivers license

Compensation & Benefits

• Company paid Employee & Dependent Medical & Dental Health Plans
• PTO annual partial payout of unused time
• Retirement plan employer contributions
• Training is provided for all systems and tools used within the organization
• Ongoing training across multiple platforms and technologies
• Support in earning industry recognized certifications
• Vendor partnerships provide certification opportunities
• Relocation Assistance may be considered

Physical Requirements

• Consistent hand and finger dexterity necessary to operate computer equipment
• Consistently required to sit stand walk talk hear and see
• Occasional need to stoop kneel crouch twist crawl reach and stretch
• Consistent vision abilities required; close vision depth perception and ability to focus
• Ability to travel dependent on company needs
• Occasional need to lift andor move up to 30 pounds

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job They are not intended to be interpreted as an exhaustive list of all responsibilities duties and skills required of the individuals holding this position