Regional Service Support Coordinator

Innovative Office Systems; New York (NY); On-site; USD 52,000 - 70,000; Full time

Job summary

Lineage is seeking a Regional Service Support Coordinator to back our Regional Service Manager, ensuring the regional service team has the resources, equipment, and support needed to succeed.

This role blends office and warehouse responsibilities with a focus on customer and technician support, requiring strong communication, organization, and data-entry accuracy in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Exceptional attention to detail and data entry accuracy.
• Strong problem-solving skills with the ability to work independently.
• Basic technical aptitude for equipment setup and troubleshooting.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Manage asset tracking and Return Merchandise Authorization (RMA) processes.
• Maintain accurate inventory and ensure appropriate stock levels.
• Coordinate shipping of supplies and equipment for the regional office.
• Manage service parts inventory and warehouse organization.
• Build and prepare installation packets for new equipment deployments.
• Perform equipment setup and configuration as needed.
• Assist with equipment deliveries when necessary.
• Provide backup dispatch support: taking customer service calls, scheduling service technicians, and coordinating daily dispatch activities.
• Deliver first-level customer phone support and route issues appropriately.
• Maintain a clean, organized warehouse and service area.
• Support special projects and additional operational needs as assigned.
• Demonstrate Lineage's Core Values of Integrity, Growth, Family Culture, Pursuit of Excellence, and Compassion.

Skills

Verbal & written communication

Organization & time management

Task prioritization

Attention to detail

Problem solving

Technical aptitude

Tools

Microsoft Office Suite

Job description

Job Description

Join the Lineage Team!

At Lineage, we're committed to delivering exceptional service through innovation, teamwork, and a customer-first mindset. We're looking for a highly organized and motivated Regional Service Support Coordinator to support our Regional Service Manager and help keep our service operations running efficiently.

If you're someone who enjoys variety in your day, thrives in a fast-paced environment, and takes pride in staying organized while supporting both customers and technicians, we'd love to hear from you.

What You’ll Do

As a Regional Service Support Coordinator, you'll play a vital role in ensuring our regional service team has the resources, equipment, and support needed to succeed. Your responsibilities will include:

• Manage asset tracking and Return Merchandise Authorization (RMA) processes.
• Maintain accurate inventory and ensure appropriate stock levels.
• Coordinate shipping of supplies and equipment for the regional office.
• Manage service parts inventory and warehouse organization.
• Build and prepare installation packets for new equipment deployments.
• Perform equipment setup and configuration as needed.
• Assist with equipment deliveries when necessary.
• Provide backup dispatch support, including:
  • Taking customer service calls
  • Scheduling service technicians
  • Coordinating daily dispatch activities
• Deliver first-level customer phone support and route issues appropriately.
• Maintain a clean, organized, and efficient warehouse and service area.
• Support special projects and additional operational needs as assigned.
• Demonstrate Lineage's Core Values of Integrity, Growth, Family Culture, Pursuit of Excellence, and Compassion in everything you do.

Required Qualifications

• Excellent verbal and written communication skills
• Strong organizational and time management abilities
• Ability to prioritize multiple tasks in a fast-paced environment
• Exceptional attention to detail and data entry accuracy
• Strong problem-solving skills with the ability to work independently
• Basic technical aptitude for equipment setup and troubleshooting
• Proficiency with Microsoft Office Suite

Preferred Qualifications

• Experience in shipping, inventory management, logistics, warehouse operations, or related fields

Work Environment

This position combines office and warehouse responsibilities and requires a balance of desk work and hands-on activity.

Candidates should be able to:

• Lift up to 75 pounds
• Bend, reach, and handle equipment and supplies
• Communicate effectively with customers and team members
• Work comfortably in both office and warehouse settings

Travel: Minimal to none.