Regional Service Rep - Southgate, MI

Novo Distribution Llc; Southgate (MI); On-site; USD 27,000 - 38,000; Full time

Benefits offered by this job

Monthly Car Allowance - $380/mo.

Mileage Reimbursement

Bonus Potential (Quarterly & Annual)

Medical/Dental/Vision/Life Insurance;

Job summary

Novo Building Products is seeking a Regional Stocking and Service Representative to support stocking and service at Lowe’s stores across Michigan and Northern Ohio. The role requires travel to multiple locations to cover staffing gaps, perform replenishment, merchandising, and credits processing under the Area Manager’s direction.

Ideal candidates are detail-oriented, able to work independently across locations, and proficient in Microsoft Outlook, Excel, and Word.

Qualifications

• High school diploma or Bachelor’s degree in a related field preferred.
• Valid driver’s license and proof of auto insurance.
• Fluent in English, written and verbal.
• Proficient in Outlook, Excel, and Word.

Responsibilities

• Fill in various roles within a geographic region as directed by the Area Manager.
• Back-up for Territory Service Rep and assist store teams.
• Conduct cycle counts and manage stock at multiple Lowe’s stores.
• Assist with merchandising resets and ensure Novo materials are up to date.
• Provide administrative support to the Area Manager as needed.

Skills

Organization

Time management

Sales skills

Communication

Interpersonal skills

Education

High school diploma

Bachelor’s degree in related field (preferred)

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Job Details

Job Location: 1205- Southgate, MI - Southgate, MI 48195

Position Type: Full Time

Salary Range: $23.75 - $23.75 Hourly

Job Shift: Day

This Regional Stocking and Service Rep supports stocking and service for Novo Building Products at multiple Lowe's store locations across Michigan and Northern Ohio, including Eastern Michigan and Northern Ohio.

Salary

• $23.75/hr.
• Monthly Car Allowance - $380/mo.
• Mileage Reimbursement
• Quarterly and Annual Bonus Potential

About the Position

As a representative of Novo Building Products, the Regional Stocking and Service Representative plays a vital role in supporting store service, stocking, and program resets at assigned Lowe’s stores under the direction of an Area Manager. This position requires travel to various Lowe’s locations to provide coverage during staffing gaps such as vacancies, PTO, or surges in business. Key responsibilities include stocking replenishment orders, merchandising products ("zone recovery"), identifying and processing credits for damaged or defective items, conducting cycle and "focus" counts, addressing customer concerns, and assisting with reset activities led by Store Planning. Additionally, this role may provide administrative support to the Area Manager as needed. The ideal candidate is flexible, detail-oriented, and comfortable working independently across multiple store locations.

Essential Responsibilities

• Fill in various roles/responsibilities within a specific geographic region as directed by the Area Manager; may include but not limited to any of the following:
• Back-up for Territory Service Rep
• Review store merchandising and inventory
• Conduct cycle counts
• Stock home center stores
• Merchandising resets/refreshes
• Make sure point-of-purchase materials and literature are up to date and in place.
• Conduct store audits to ensure Novo Standards are being met.
• Assist the Area Manager with administrative duties, scheduling, and interviewing for various roles as required
• Demonstrates high standards of conduct, professionalism, courtesy, ethics, and a “can-do” attitude when representing Novo.
• Analyzes performance, product mix, market conditions, and new product opportunities and recommends changes when appropriate.
• Manages all expenses per Corporate Policies and Procedures.
• Build relationships with home center store management and employees
• Other duties as assigned.

Qualifications: Basic Qualifications (Required)

• High school diploma/Bachelor’s Degree in a related field preferred
• A valid driver's license, un-restricted except for corrective lenses.
• Proof of current auto insurance.
• Solid organization and time management skills
• Computer skills, specifically, Microsoft Outlook, Excel, and Word.
• Ability to work a flexible work schedule
• Selling, communication, and interpersonal skills. Must be fluent in English, both written and verbal. Must demonstrate courtesy, diplomacy, tact, and a proven ability to foster relationships based on integrity and professionalism.

Travel Requirements

• The ability for overnight or daily travel to any of Novo's stores is required
• Travel: ~80%
• Travel expenses are covered per the Corporate Travel Policy
• Ability to travel to and from stores as required

Physical Requirements

• Pushing/pulling with wheeled equipment up to an average of 1500 lbs. - up to 60%

About Novo

Novo Building Products is an industry-leading manufacturer and distributor of stair parts, mouldings, doors, specialty millwork, and a variety of board products. Based in Zeeland, Michigan, Novo Building Products operates Ornamental Decorative Millwork, L.J. Smith Stair Systems, and Novo Direct.

Just as our products are used to build something new and inspire others to make living spaces more beautiful, we endeavor to impact the people and communities we touch every day positively.

Why Work with Us?

We offer competitive wages, shift premiums, and benefits. Benefits include a clean work environment, medical, dental, vision, life insurance, short-term and long-term disability insurance, an employee assistance program, Paid Time Off (PTO), and a 401k program with employer match.

We have a dynamic culture with team members who are encouraged to contribute, change, and grow and are rewarded accordingly. If you're passionate about contributing to a great team, we would love to hear from you!

For more details and benefits information, please visit our website at: www.novobp.com/careers

ADENTRA and each of its flagship brands is an equal opportunity employer and is dedicated to creating an inclusive environment, welcoming applicants from all backgrounds, experiences, and perspectives. As part of our hiring process, candidates may be required to undergo pre-employment drug testing and background checks unless prohibited by state or local law.