Regional Service Manager

Mobile Air & Power Rentals; Stratford (CT); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Health, Vision and Dental Insurance

Life Insurance

401k with company match

Paid time off

Job summary

Mobile Air & Power Rentals is seeking an experienced Regional Service Manager to oversee multiple HVAC rental branch operations within the assigned region and maintain the home branch. You will lead standardization of processes and coordinate with service managers and VP/GM to drive efficiency and customer satisfaction.

Expect to travel up to 40% of the time, coach staff, ensure safety compliance, and push for top-quartile metrics while upholding our core values across all branches.

Qualifications

• Minimum of 3 years in HVAC rental or similar; service management experience preferred.
• After-hours availability due to rental business needs.
• Associate's degree from an accredited vocational college preferred.
• At least 1 year of supervisory experience.
• Proficient with Microsoft Office or comparable systems; MRP/rental software preferred.
• Self-starter capable of working independently.
• Willingness to travel up to 40% of the time.

Responsibilities

• Oversee operations of smaller branch rental offices within the assigned region and manage the home branch.
• Provide leadership ensuring consistency in business processes across branches.
• Deploy and ensure adherence to service procedures in each branch.
• Collaborate with Service Managers, other Regional Service Managers, and VP/GM's to enhance Service Department interaction.
• Manage key metrics to achieve employee, customer, and financial goals in the region.
• Work with branch service leadership to optimize service processes.
• Coach and support branch personnel for growth and employee relations; conduct evaluations.
• Conduct audits of branch operations and service procedures to drive consistency.

Skills

HVAC rental industry

Service management

Supervisory experience

Travel up to 40%

MS Office proficiency

MRP/rental software

Education

Associate's degree (preferred)

Tools

MRP software

Rental software

Microsoft Office

Job description

At Mobile Air & Power Rentals, we provide innovative cooling, heating, dehumidification, and power solutions for our customers nationwide. We rent out a vast array of equipment, including portable air conditioners, chillers, heaters, and generators, helping clients save time and money while enhancing their operations and memorable events.

Why Mobile Air?

• Competitive pay with quarterly bonus opportunities
• Health, Vision, and Dental Insurance
• Life Insurance
• 401k with company match
• Paid time off (vacation, sick days, holidays)
• Career development and advancement potential
• Employee discount programs

What You'll Do

• Oversee operations of smaller branch rental offices within the assigned region and maintain direct management of the home branch.
• Provide leadership by ensuring consistency in business processes across branches.
• Deploy and ensure adherence to service procedures in each branch.
• Collaborate with Service Managers, other Regional Service Managers, and VP/GM's to enhance interaction within the Service Department.
• Manage key metrics to ensure employee, customer, and financial goals are achieved in the region.
• Work with branch service leadership to optimize service processes.
• Coach and support branch personnel for positive employee relations, growth opportunities, and performance evaluations.
• Conduct audits of branch operations and service procedures to drive consistency.
• Ensure compliance with core values and safety standards across all branches.
• Communicate Service Group goals, provide resources and direction, and track progress toward those goals through regular visits to assigned branches.
• Manage assets in collaboration with branch service leadership to maintain equipment standards.
• Establish training initiatives covering equipment operation, troubleshooting, preventive maintenance, and safety training.
• Utilize a voice-of-the-customer approach to gather feedback from internal and external customers.
• Perform other duties as assigned.

We're Looking For The Following Skills/experience

• Minimum of 3 years’ experience in the HVAC rental industry or similar field, preferably as a service manager.
• Availability for after-hours support due to the needs of the rental business.
• Associate's degree from an accredited vocational college preferred.
• At least 1 year of supervisory experience.
• Proficient in Microsoft Office products or other comparable systems; experience with MRP or rental software preferred.
• Proven ability as a self-starter, capable of working independently.
• Willingness to travel up to 40% of the time.

Join our team of dedicated professionals and contribute to the success of our HVAC operations while advancing your career in a fast-paced environment!