Branch Operations Manager

Mobile Air & Power Rentals; Indianapolis (IN); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Quarterly bonus

Health insurance

Vision insurance

Dental insurance

Life Insurance

401k with company match

Paid time off

Career development

Employee discounts

Job summary

Mobile Air & Power Rentals is seeking a Branch Operations Manager to oversee all branch operations, staffing, and the fleet. You will drive service delivery, safety, and customer satisfaction while managing technicians and coordinating with regional leadership.

The role requires a bachelor's degree or equivalent experience, plus several years of management experience in technical fields. A focus on lean processes and financial performance is essential, with opportunities for career development

Qualifications

• Bachelor’s degree or 5 years related experience.
• 3 years of direct line management preferred.
• 1 year managing technical employees preferred.
• Experience in financial management against measurable performance standards.
• Lean principles (5S/6S) and process improvement preferred.
• Excellent interpersonal and customer service skills.

Responsibilities

• Oversee service delivery and branch operations to enhance customer service levels.
• Direct supervision and deployment of technicians through planning and scheduling.
• Coordinate workforce planning with Regional Service Manager and Training Department.
• Enforce standards and drive safety, teamwork, and efficiency.
• Lead daily safety meetings and ensure fleet readiness and deployment readiness.
• Handle personnel decisions input and align with Regional Service Manager.
• Ensure compliance with MAPR standards and report on operations metrics.
• Manage fleet, inventory, and facilities to maintain safety and reliability.

Skills

Leadership

Operations management

Financial management

Team supervision

Lean principles

Customer service

Education

Bachelor’s degree or equivalent experience

Job description

About Mobile Air & Power Rentals

Mobile Air provides temporary cooling, heating, dehumidification, and power solutions. With our rental portable air conditioners, cooling towers, chillers, heaters, dehumidifiers, generators, and power distribution, we can cover all power and HVAC rental needs nationwide. We provide solutions that help people save time and money by renting the equipment that builds our communities, improve businesses, and helps create memories at special events. If you have a passion for helping others, then join a $65 billion industry that reflects today’s sharing world by creating experiences that change communities—and lives. Discover your purpose – work in rental!

Purpose

The Branch Operations Manager is responsible for overseeing and coordinating all operations of a branch. Their duties include the ownership of the branch staffing, rental fleet, parts/accessory inventory, development of the branch technician team, and building rapport with customers and the community. This role is critical in the adoption and execution of company and safety policies and procedures creating a culture of teamwork, safety, and efficiency.

Duties & Responsibilities

• Core responsibility for Service execution delivery resulting in enhanced customer service levels.
• Directly responsible for technician supervision and deployment through planning and scheduling
• Responsible for the completion and management of IDPs; Collaborates with Regional Service Manager and Training Department to drive workforce planning through skills development; responsible for ensuring skill sets meet the organizational needs.
• Enforces standards, executes objectives, and holds team accountable for performance.
• Ensures optimal team performance and capability by providing day-to-day leadership, coaching, development, and corrective action.
• Provides appropriate, relevant & timely input & recommendations for personnel decisions (hiring, termination, promotion, performance management, salary administration) to Regional Service Manager.
• Acts as Local HSE Representative responsible for driving safety performance and accountability.
• Ensures that facilities and work areas are safe, clean, and fully operational.
• Conducts daily toolbox & Safety meetings.
• Ensures the timely maintenance, availability, and reliability of fleet for deployment.
• Ensures accuracy of Fleet Readiness, Utilization, inventory, and other related information.
• Schedules and coordinates the appropriate and timely deployment of fleet and staff to fulfill customers’ contract.
• Executes logistics and equipment transfer requests and ensures equipment deployed is prepared and fully functional at time of deployment.
• Responsible for ensuring compliance with MAPR standards.
• Accountable for delivery on all key operations metrics
• Requisitions and reports receipt of supplies, parts, and fleet.
• Reviews all work orders and coaches’ technicians on execution.
• Other duties as assigned.

Position Requirements

• Bachelor’s degree or equivalent 5 years related experience.
• 3 years of direct line management preferred.
• 1 year of experience managing technical employees preferred.
• Successful experience in financial management against measurable performance standards, leading/managing an Operations Team
• Conceptual understanding of the technical fundamentals of the core Mobile Air & Power Rentals activities including Electrical, Diesel and Temperature Control preferred.
• Experience with lean principles including 5S/6S and other related process improvement methodologies preferred.
• Excellent interpersonal, teamwork and customer service skills

Benefits

• Competitive pay
• Quarterly bonus!
• Health, Vision, and Dental Insurance
• Life Insurance
• 401k with company match
• Paid time off (vacation, sick, holidays)
• Career development
• Employee discount programs