Director of Operations

Concentric, LLC; Northern (KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive pay

Medical plan options

Dental and vision insurance starting 1

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Company 401K with 100% match on first

Paid holidays

128 hours PTO annually

Disability coverage

Legal plans and identity protection

Job summary

Concentric, LLC is seeking a Director of Operations to oversee day-to-day operations, drive strategic initiatives, and uphold exceptional customer service standards. The role typically includes 2+ direct reports and multiple indirect reports within a regional structure.

Key duties include training Service Managers, maintaining customer relationships, ensuring safety training, and driving performance through KPIs while fostering cross-functional collaboration and continuous improvement across

Qualifications

• High School or GED required; associate degree preferred.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Strong communication and analytical abilities.

Responsibilities

• Ensure reliable attendance and punctuality.
• Train and coach Service Managers and Technicians on efficiency, quality workmanship and customer service.
• Build and maintain strong relationships with customers.
• Ensure branch locations have tools and training to support customers’ needs.
• Hire, lead, train, and evaluate Service Managers and staff; handle performance reviews and disciplinary actions.
• Develop Service Managers to retain Technicians and staff within the branch.
• Ensure all safety training and company requirements are completed.
• Communicate clear expectations to direct and indirect reports.
• Maintain clean and safe branch workplaces; monitor inventory as needed.
• Travel frequently to job sites and branches to assist with projects.
• Be a leader and model of company core values; promote teamwork.
• Plan and manage KPIs; monitor progress and implement improvements.
• Conduct timely performance evaluations; provide constructive feedback.
• Other duties as assigned by supervisor.

Skills

Leadership

Communication

Problem solving

Analytical skills

MS Office

Education

High School Diploma

Associate degree

Job description

Concentric, LLC is the nation’s largest independent industrial power provider, delivering forklift power, critical infrastructure, mechanical/HVAC, and dedicated material handling and automation maintenance solutions. Through a nationwide network of technicians, engineers, and support teams, Concentric understands and prioritizes the unique needs of each customer to maximize uptime, improve operational efficiency, and maintain infrastructure. We provide reliable, scalable solutions that support data centers, telecommunications providers, utilities, manufacturing, distribution, commercial facilities, and other mission-critical environments across America.

Job Summary

The Director of Operations is responsible for overseeing the day-to-day operations, driving strategic initiatives to achieve operational success, and maintaining high standards of customer service. This position may report to the Vice President, Regional Vice President, or any other individual as assigned by management. Depending on the size of a region, this position typically has 2 or more direct reports with multiple indirect reports.

• Reliable attendance and punctuality.
• Train and coach Service Managers and Technicians on efficiency, quality workmanship and customer service.
• Build and maintain strong relationships with customers.
• Ensure branch locations provide the tools and training necessary to support our customers’ needs.
• Hire, lead, train, and manage Service Managers, including performance evaluations, decisions on merit increases and recommendations for appropriate progressive disciplinary actions.
• Develop Service Managers on steps to retain Technicians and operational staff within the branch.
• Ensure all safety and other company required training is completed.
• Work standards have clear expectations and are communicated to all direct and indirect reports.
• Ensure all branch locations maintain a clean and safe work environment.
• Assist with inventory management, as needed.
• Travel frequently to job sites or branches within assigned service area(s) to assist with projects as needed.
• Be a leader and role model of the company’s core values.
• Encourage trust, teamwork, and collaboration between cross-functional departments.
• Plan, communicate, and manage key performance indicators (KPI’s).
• Monitor progress and make necessary adjustments for improvement as needed.
• Conduct performance evaluations that are timely and provide constructive feedback.
• Other duties as assigned by supervisor.

Key Performance Indicators:

• Comply with all company policies and procedures. Included, but not limited to the following: Warranty, Safety, Environmental, OSHA, DOT, and Hazmat policies.
• Take ownership of all company assets; including, but not limited to the following: vehicles, inventory, tools, furniture, and equipment.
• Ensure all service orders, Preventative Maintenance worksheets, timecards, expense reports, and any documents required are accurate and submitted in a timely manner.
• A scorecard that may reflect team performance in areas such as Technician efficiency, Technician utilization, inventory count completion, inventory variance, control of Work in Process (WIP), profitability, service order proficiency, customer satisfaction, and resolution.
• Management observation regarding professionalism, attitude, diligence, team contributions, ability, and willingness to learn new skills.
• Other key performance measurements as determined by the direct supervisor.

Requirements

• High School or GED Diploma required. Prefer an associate degree from an approved two-year college or university or equivalent experience.
• Proficiency in Microsoft Office including Excel, Word, and PowerPoint.
• Strong communication, problem solving, and analytical skills.
• Ability to organize work and work independently, with limited supervision.
• Ability to work collaboratively with individuals from diverse backgrounds across locations and departments.
• Ability to clearly articulate ideas (both written and verbal) to both internal and external customers and to listen effectively to customer needs.
• Ability to adapt to a fast-changing environment.
• Must have attention to detail with an eye for accuracy.
• Capable of identifying and completing critical tasks independently with a sense of urgency.
• Must be able to pass a background check and drug screen.
• Must maintain a valid Driver’s License.
• Must be able to travel up to 40%, with occasional overnight travel.

*This job description is subject to change at any time.

At Concentric we believe that Our People are what make us great and help us deliver exceptional customer service! We offer industry leading benefits:

• Competitive pay – Plus incentive opportunities and overtime potential for our hourly employees!
• Three medical plan options with employer premium contribution that start on day one.
• Employee paid dental and vision insurance that starts on day one.
• Health Savings Account (HSA) with company contribution on eligible High-Deductible Health Plans (HDHP).
• Medical and dependent care Flexible Spending Accounts (FSA) available.
• Company-paid life and AD&D insurance, short-term and long-term disability coverage that start on day one.
• Company 401K plan with 100% match on the first 4% of employee contributions.
• 8 paid holidays.
• Full-time Employees receive a total of 128 Hours of Paid Time Off (PTO) Annually.
• We offer employee paid accident, critical illness, and hospital indemnity insurance.
• We offer employee paid legal plans, identity protection, pet insurance, and home & auto discounts.
• Training and mentoring – Learn from our experts in the industry.

The benefits listed are subject to change at any time. Please speak with an HR Representative for details. In the case of conflict between the information listed and the official plan documents, the plan documents will always govern.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this

job, the employee is regularly required to sit or stand up to 8 hours; use hands to type, maneuver, handle, or feel; and talk or hear. The employee frequently is required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up 25 pounds. While performing the duties of this job, the employee may be required to wear approved Personal Protective Equipment (PPE) and must maintain a high level of self-awareness about their surroundings. Specific vision abilities required by this job include close vision and ability to adjust focus. This position requires the ability to stare at a computer screen for up to 8 hours a day.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is performed primarily in customer facility locations, office environments, hotel meeting space, and home office. The noise level in office environments is quiet to moderate, and the noise level at customer locations is moderate to heavy requiring hearing protection.

The Concentric Company is an equal opportunity employer and does not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), gender identity or expression, parental status, national origin, age, disability, genetic information (including family medical history), veteran or military service, or any other legally protected status.