Regional Service & Installations Coordinator

Stiles-Machinery-Inc; North Wales (Montgomery County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits package

Job summary

Stiles Machinery seeks a Service Coordinator to assist in coordinating and scheduling equipment installations and service across the region. You will work with regional leadership and field staff to ensure timely processing and follow-up.

This role trains to fill in for Installation Coordinator and supports in back-up scheduling and customer communications, paperwork management, and scheduling coordination within a manufacturing environment.

Qualifications

• Associate’s degree or equivalent administrative experience.
• 3 years administrative experience.
• Experience working in a manufacturing environment preferred.

Responsibilities

• Assist with coordination of service schedules for region for customers including service calls, installations, demonstrations and training sessions.
• Prepare proposals for and promote Preventive Maintenance Inspection contracts and other service work
• Prepare and distribute CSR’s, ECSRs and install packets to the Field Service Representatives prior to the installation.
• Follow-up with customers, Field Service Representatives and sales department as required before, during and after the sale and installation of equipment.
• Manage all paperwork (CSR reports, expense processing, travel documents, etc.) as necessary within the region.
• Attend weekly Stiles core meetings to provide updated scheduling information for all regions.
• Analyze data from sales, ECSRs and review with Regional Service Manager to determine short and long-term service needs within region.
• Review and approve timesheets to ensure hours match those submitted on ECSRs
• General filing and scanning
• Back-up personnel for Scheduling Coordinator and Technical Support Switchboard and/or Main Switchboard on occasion

Skills

MS Office

SAP

Salesforce

Communication

Problem solving

Education

Associate’s Degree or equivalent administrative experience

Tools

SAP

Salesforce

Job description

Stiles Machinery seeks a Service Coordinator to assist in coordinating and scheduling equipment installations and service across the region. You will work with regional leadership and field staff to ensure timely processing and follow-up.

This role trains to fill in for Installation Coordinator and supports in back-up scheduling and customer communications, paperwork management, and scheduling coordination within a manufacturing environment.