FIELD TECHNICIAN - SALT LAKE CITY

Groupe SEB USA; Irvine (CA); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) with company match

Life Insurance

Paid holidays

Employee discounts

Supportive culture

Job summary

Groupe SEB USA is seeking a Field Service Technician to install, maintain, and troubleshoot professional coffee equipment at customer sites. You will perform preventive maintenance, diagnose issues, and train customers on operation and safety.

This role requires travel, strong problem-solving, and a customer-focused approach. Based in the United States, you will work on-site at client locations, coordinating with the dispatch team and ensuring compliance with safety standards.

Qualifications

• High school diploma or equivalent; associate degree or technical certification preferred.
• Proven experience as a field technician or similar role.
• Strong technical knowledge in relevant industry equipment and software.
• Ability to read and interpret technical manuals and schematics (electrical/hydraulic).
• Proficiency with diagnostic tools and equipment, including a multimeter.
• Excellent problem-solving skills and attention to detail.
• Strong communication skills for interacting with clients and team members.
• Ability to work independently and manage time effectively.
• Valid driver's license and clean driving record.
• Willingness to travel frequently and work flexible hours.
• Physical ability to lift and carry heavy equipment.
• Familiarity with safety protocols and procedures.
• Basic computer skills including Microsoft Office.
• Ability to maintain accurate records and documentation.
• Strong customer service orientation.

Responsibilities

• Install, maintain, and troubleshoot equipment and systems in field locations.
• Ensure proper operation through regular maintenance and repairs.
• Record detailed reports of field service activities.
• Provide support to customers, including coordination of arrival and training.
• Perform quality assurance tests and inspections.
• Follow safety procedures and regulations.
• Perform pre- and post-job equipment inspections.
• Maintain up-to-date maintenance records.
• Troubleshoot and repair systems per manufacturer standards.
• Develop and implement customized preventative maintenance plans.
• Communicate with administration and field service teams.

Skills

Field service experience

Technical knowledge

Read schematics

Diagnostic tools

Problem solving

Client communication

Independent work

Driver's license

Willing to travel

Physical ability

Safety procedures

Microsoft Office

Record keeping

Customer service

Education

High school diploma or equivalent

Associate degree or technical certification

Tools

Microsoft Office Suite

Diagnostic tools

Job description

A Place Where People Matter.

SEB Professional is a subsidiary of Groupe SEB. At SEB Professional North America, we are a leader in the professional coffee machine industry, offering three equipment lines: Schaerer, WMF, and Curtis. Our innovative coffee machines are trusted worldwide and can be found in a variety of settings, including hotels, restaurants, coffee shops, and convenience stores.

You've likely enjoyed coffee from our machines at McDonald's, Dunkin', Chick-fil-A, Peet's, or Tim Hortons. Join us in delivering exceptional coffee experiences worldwide.

Start your career journey with SEB Professional! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.

Primary Purpose:

This position offers an exciting opportunity to work hands-on with cutting-edge technology in diverse environments, ensuring optimal performance and customer satisfaction. If you are a problem-solver with a passion for technology and a knack for working independently, we invite you to bring your expertise to our growing company.

What You'll Do:

• Install, maintain, and troubleshoot equipment and systems in a field environment at various customer locations
• Ensure proper operation of equipment by performing regular maintenance and repair activities
• Record detailed reports of all field service activities
• Provide support to customers, including coordination of arrival, communication of repair, and appropriate user/site training
• Perform quality assurance tests and inspections
• Follow safety procedures and regulations
• Perform pre- and post-job inspections of equipment
• Maintain accurate and up-to-date records of maintenance activities
• Troubleshoot and repair systems in accordance with manufacturer's service standards
• Develop and implement a customized preventative maintenance plan based on assessment of customer's site, volume, and needs
• Regular communication with administration and field service team

What You'll Need:

• High school diploma or equivalent; associate degree or technical certification preferred.
• Proven experience as a field technician or similar role.
• Strong technical knowledge in relevant industry equipment and software.
• Ability to read and interpret technical manuals and (electrical and hydraulic) schematics
• Proficiency with diagnostic tools and equipment, including a multimeter (AC/DC voltage, amperage, ohms).
• Excellent problem-solving skills and attention to detail.
• Strong communication skills for interacting with clients and team members.
• Ability to work independently and manage time effectively.
• Valid driver's license and a clean driving record.
• Willingness to travel frequently and work flexible hours.
• Physical ability to lift and carry heavy equipment.
• Familiarity with safety protocols and procedures.
• Basic computer skills, including proficiency in Microsoft Office Suite.
• Ability to maintain accurate records and documentation.
• Strong customer service orientation.

Physical Requirements:

• Retail foodservice location that requires basic knowledge of the food and safety and food hygiene
• Ability to travel overnight and flexibility to travel to and from multiple locations (possible weekends)
• Repetitive lifting of up to 75 pounds

What We Offer:

• Comprehensive Medical, Dental, and Vision Coverage with a generous employer contribution
• 401(k) Retirement Plan with company match to help you plan
• CompanyPaid Life Insurance for added peace of mind
• 12 Paid Holidays to recharge and spend time with what matters most
• Additional Voluntary Benefits and Employee Discount Programs
• A Positive, Inclusive Work Culture that genuinely values worklife balance

Hourly Rate: $25 + Cost of living based on city

Overview:

• Type of employment: Full-time - non-exempt
• Location: Based in Miami
• Workplace type: On-site at customers' businesses / Travel / Opportunity to travel to different states on a project basis

If you're looking for an opportunity to make an impact, grow your career, and join a dynamic, collaborative team, SEB Professional North America is the place for you.

Groupe SEB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. For more information, please see "Know Your Rights: Workplace Discrimination is Illegal" Poster.

• If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact [e-mail]
• Groupe SEB invites any applicant and/or employee to review the Company's written Affiorative Action Plan. This plan is available for inspection upon request by contacting [e-mail]

Additional Information

• Duration (if applicable): Non Applicable
• Job Type: Permanent contract
• City: Salt Lake City
• Company description: Join Groupe SEB and contribute to better living around the world!

  As a global reference in small domestic and professional equipment, we make a real impact through our 45 iconic brands - Tefal, Seb, Rowenta, Moulinex, Krups, and many more - present in over 150 countries. Every second, 13 products are sold, manufactured in our 50 industrial and logistic sites.

  Our success relies on the diversity of talents, the richness of individual journeys, and an inclusive and respectful work environment. We are firmly committed to fighting all forms of discrimination. If you have a disability, we are here to listen and adapt your recruitment journey.

• Schedule: Full-time
• Working place (LinkedIn): #LI-Remote
• Minimum annual compensation (individual bonuses included): 60320
• Maximum annual compensation (individual bonuses included): 60320