Regional Senior Care Manager: Lead Facility Partnerships

Socket.dev; Kentucky; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Quality Moments Behavioral Health Services seeks an experienced Regional Manager to oversee and support senior care facilities, ensuring high-quality behavioral health services and strong facility partnerships.

This leadership role requires building relationships with facility administrators, nursing leadership, and our operations team, traveling across the region to coach staff and uphold compliance and service standards.

Qualifications

• Strong leadership and supervisory skills.
• Excellent communication and relationship-building abilities.
• Ability to manage multiple facilities, employees, priorities, and deadlines.
• Strong organizational and problem-solving skills.
• Ability to address difficult situations professionally and confidently.
• Dependability, accountability, and follow-through.
• Comfort working independently while remaining highly connected to the leadership team.
• Ability and willingness to travel regularly throughout the assigned region.
• Experience in behavioral health, healthcare, skilled nursing, senior care, social services, or a related field is strongly preferred.
• Previous management or supervisory experience is preferred.

Responsibilities

• Provide leadership, supervision, coaching, and ongoing support to Senior Care team members within the assigned region.
• Maintain regular communication with facility administrators, Directors of Nursing, social services staff, and other facility leadership.
• Visit assigned facilities routinely to assess service quality, employee performance, facility satisfaction, and opportunities for improvement.
• Ensure Quality Moments staff maintain a professional and positive presence within each facility.
• Monitor staffing, scheduling, attendance, productivity, caseloads, and service delivery.
• Assist with onboarding and successful implementation of services at new Senior Care facilities.
• Identify staffing needs and work collaboratively with leadership and recruiting to maintain appropriate coverage.
• Address employee performance concerns promptly and professionally.
• Monitor client engagement and ensure residents are receiving appropriate and consistent behavioral health services.
• Assist staff with operational barriers and escalated clinical, compliance, or administrative concerns when appropriate.
• Ensure employees follow Quality Moments policies, procedures, documentation requirements, and facility expectations.
• Monitor facility satisfaction and respond quickly when concerns or service issues arise.
• Build strong relationships that support client outcomes, facility retention, and continued organizational growth.
• Participate in leadership meetings, trainings, and operational initiatives.
• Travel throughout the assigned region as necessary to support facilities and employees.

Skills

Leadership

Communication

Relationship-building

Strategic oversight

Staff coaching

Job description

Quality Moments Behavioral Health Services seeks an experienced Regional Manager to oversee and support senior care facilities, ensuring high-quality behavioral health services and strong facility partnerships.

This leadership role requires building relationships with facility administrators, nursing leadership, and our operations team, traveling across the region to coach staff and uphold compliance and service standards.