Regional Security Specialist

Securitas US Business Unit; Austin (TX); On-site; USD 85,000 - 92,000; Full time

Benefits offered by this job

Medical, dental, vision, and life ins.

401K

Job summary

Securitas seeks a Regional Security Specialist based in Austin, TX. The RAM oversees guard services, client relations, scheduling, staffing, billing, training, and compliance to ensure seamless operations and client satisfaction.

Qualifications include 3+ years in security or business management with 3+ years of supervisory experience and a valid driver’s license. The role emphasizes cost efficiency, KPI tracking, and cross-functional coordination within a global program.

Qualifications

• Minimum 3 years in security industry-related fields or business management.
• 3+ years' direct supervisory or management experience.
• Valid driver's license.
• Previous law enforcement experience preferred.

Responsibilities

• Exemplify Securitas' Core Values and be the client’s primary contact.
• Assess service quality, address issues, and ensure compliance.
• Collaborate with Global Program Manager to align with security objectives.
• Oversee staff development, scheduling, and cost efficiencies.
• Manage invoices, expenditures, and policy/procedure management.
• Prepare quarterly business reviews (QBRs) and communicate with stakeholders.

Skills

Security operations

Client relations

Budget planning

Staff management

Scheduling

KPIs & metrics

Data visualization

Microsoft Office

Team collaboration

Tools

Data visualization tools

Microsoft Office

Job description

Regional Security Specialist

JOB SUMMARY:

The Regional Senior Security Manager (RAM) assumes a multifaceted role responsible for the seamless management of guard service operations and security-related functions based in Austin, TX. The RAM will support client operations in Austin, TX. This entails fostering client satisfaction, resolving conflicts, and overseeing various operational aspects, including scheduling, staffing, billing, training, and compliance.

Why Securitas?

Joining Securitas means being part of a global leader committed to excellence and innovation. We offer a unique environment that nurtures individual growth and rewards performance. You will be part of a team that values integrity, vigilance, and helpfulness, making a real difference in the communities we serve.

If you are ready to take on this challenging and rewarding role and be part of a performance-driven culture of purpose, execution, and belonging, we want to hear from you. Be part of our journey to make the world a safer place.

BENEFITS:

Securitas will offer a starting salary of $85,000-$92,000, in addition to a full benefits package that includes:

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 floating holidays, and 6 sick days
• 401K

KEY RESPONSIBILITIES:

1. Core Values and Client Relations:

• Exemplify Securitas' Core Values.
• Act as the primary point of contact for the client, ensuring high-quality services and client satisfaction.

2. Service Quality and Compliance:

• Continuously assess service quality and proactively address issues.
• Develop and implement training programs and ensure compliance with regulations.
• Establish and maintain performance metrics and KPIs.

3. Global Coordination and Networking:

• Collaborate with the Global Program Manager (GPM) to align with global security objectives and initiatives.
• Identify and utilize networking opportunities for standardizing processes and service delivery.

4. Staff Development and Management:

• Oversee staff development, provide feedback and coaching.
• Ensure proper scheduling, staffing, and cost efficiencies.
• Administer resolutions to issues and discipline as needed.

5. Operational and Financial Oversight:

• Manage invoice and payment processes, including expenditures.
• Collaborate on policy and procedure management.
• Monitor client credits and adjust as necessary.

6. Communication and Coordination:

• Maintain ongoing communication with all stakeholders.
• Prepare, develop, and deliver dynamic quarterly business reviews (QBRs).
• Perform any additional duties as assigned by the Global Program Manager.

EDUCATION/EXPERIENCE:

• A minimum of 3 years of experience in security industry-related fields or business management.
• Must have 3+ years' experience of direct supervisory or management experience.
• Previous law enforcement experience preferred.
• Must have a valid driver's license.

KEY COMPETENCIES:

• Strong security and business management experience.
• In-depth knowledge of security operations and procedures.
• Excellent planning and organizational skills.
• Strong financial experience.
• Ability to interpret, track, and maintain schedules, metrics, and performance indicators.
• Budget planning and forecasting experience.
• Capacity to maintain composure and professionalism in unusual circumstances.
• Adaptability to rapidly changing environments or assignments.
• Proficiency in computer skills, particularly Microsoft Office and data visualization tools.
• Strong team collaboration and client-centric mindset.

Company Website: https://www.securitasinc.com

Securitas is committed to equal opportunity employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.

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Regional Security Specialist / Securitas Security / AUSTIN TX / TXDPS License # B03944