Security Program Manager

Securitas Security Services USA, Inc.; Abilene (TX); On-site; USD 100,000 - 105,000; Full time

Benefits offered by this job

Retirement plan

Employer-provided medical and dental

Company-paid life insurance

Voluntary life and disability保险

Employee assistance plan

Securitas Saves discount program

Paid holidays

Paid time away from work

Job summary

Securitas Security Services USA, Inc. is seeking a Security Program Manager to lead and coordinate the security program for a large, high‑profile client in Abilene, TX.

You will manage client service, staffing, post orders, billing, and training to ensure delivery in line with the Master Service Agreement and Securitas standards. This onsite role offers a competitive salary of $100,000 to $105,000 per year, a comprehensive benefits package, and opportunities for growth as the client’s operations

Qualifications

• Bachelor’s Degree preferred and a minimum of 8 years of progressively responsible management experience in business administration or a closely related field.
• Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel and PowerPoint.
• Working knowledge of Microsoft Office applications including Visio, SharePoint and Teams.

Responsibilities

• Serve as a key client contact to ensure the security program meets expectations and resolve issues promptly.
• Manage P&L for the account with executives; analyze financial indicators to improve performance.
• Coordinate with Global Client VP and account team to provide high-level service and implement programs.
• Conduct Security Risk Reviews and support events or emergency coverage as needed.
• Ensure staffing, scheduling, and labor cost control across branches; drive performance improvements.

Skills

Multinational account management

Customer service skills

Leadership

Communication skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Visio

SharePoint

Teams

Job description

Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and risk management expertise across the pharmaceutical industry. Guided by our mission—to help make your world a safer place—we combine global reach, innovation, and trusted partnerships to deliver tailored security solutions that protect people, facilities, assets, and intellectual property critical to pharmaceutical operations. The Security Program Manager leads and coordinates the security program for a very large, high‑profile key client whose environment is in the construction phase and positioned for significant ongoing growth. Serving as the primary point of contact for the client, this role is responsible for the overall management of the client’s security program, including client service, problem resolution, preparation of post orders, billing and collections, staffing, scheduling, supervision, and training. The Security Program Manager builds and scales a robust security program that can support rapid expansion, working closely with the client, project stakeholders, and internal teams to define security requirements, set priorities, and oversee implementation. They ensure the execution and delivery of all service requirements in full compliance with the client’s Master Service Agreement (MSA), Statement of Work (SOW), and Securitas standards. This position will be based onsite in the Abilene, TX area.

Compensation And Benefits

• Competitive Salary: $100,000 - $105,000 annually
• Comprehensive Benefits Package, including:
  • Medical, dental, vision, and life insurance
  • 10 accrued vacation days, 4 personal holidays, 6 sick days
  • 401(k) with company match
• Career Growth: Continuous training and leadership development
• Dynamic Work Environment: Be part of a mobile, highly engaged, results-driven team

Essential Functions

Functions may be assigned or modified based on business needs.

• Serves as a key point of contact to ensure the client security program is managed to expectations and responds and resolves issues in a timely manner.
• Assumes management of P & L for account along with the Global Clients Vice President and the account management team including Region Presidents, Area Vice Presidents and Branch Managers; analyzes operational and financial indicators to continuously improve account performance.
• Coordinates activity with and acts as liaison for Global Clients Vice President to provide highest level of service for client; implements programs and initiatives as directed by the Global Client Vice President.
• Coordinates and performs Security Risk Reviews of client facilities using industry best practices and client specific assessment tools; coordinates with client to support special events or emergency coverage as needed.
• Ensures branches maintain a consistent focus on high quality customer service; provides guidance and support in the retention of profitable business.
• Ensures appropriate staffing levels, in collaboration with area management as necessary; ensures scheduling is handled effectively to meet client requirements while controlling labor costs. Builds and facilitates teamwork and partnerships and the implementation of progressive change.
• Addresses any actual or potential problems; coordinates global RFI and global RFP responses for assigned client as required, including the development of pricing models and strategies, coordinates pricing information from all regions.
• Meets regularly with client and Securitas management representatives for account reviews; addresses any actual or potential problems; assists in preparation of RFP responses; provides support during client start-ups and transitions; supports security planning, assessments and surveys; coordinates review and update of global and local post orders; ensures contract compliance throughout the entire portfolio.
• Participates in client strategic budget preparation for guard services and security system deployments.
• Assists client in evaluation of global security needs and determines feasibility of delivery of requested or desired service; demonstrates understanding of and ability to operate in global business environment.
• Coordinates, monitors, and evaluates global service delivery; applies Global Clients Americas model to global service delivery. Builds and facilitates teamwork and partnerships and the implementation of progressive change.

Education/Experience

• Bachelor’s Degree preferred and a minimum of 8 years of progressively responsible management experience in business administration or a closely related field.
• Intermediate knowledge of Microsoft Office applications including Word, Outlook, Excel and PowerPoint.
• Working knowledge of Microsoft Office applications including Visio, SharePoint and Teams.

Qualifications

• Proven multinational account management experience.
• Experience and ability to adapt in multi-cultural environments.
• Proven ability to demonstrate board and senior level relationships.
• Proven customer service skills.
• Understanding security operations, loss prevention, investigations and systems integration.
• Ability to demonstrate business strategy development and acumen aligning with the client’s strategy
• Knowledge of business operations, management and human resources administration.
• Adapts and copes successfully with changing circumstances.
• Adapts well to and is energized by change while maintaining focus on key business goals and personal objectives.
• Use of personal computer and spreadsheet software.
• Ability to synthesize and present business/financial data and develop solutions.
• Planning, organizing and leadership skills.
• Oral and written communications skills.
• Strong customer service and service delivery orientation.
• Ability to build effective relationships through positive communication to motivate and influence others.
• Ability to work effectively in a highly complex, diverse, changing environment.
• Ability to effectively plan, budget, track, and evaluate performance of his/her business area.
• Ability to manage security operations at multiple sites dispersed over a wide geographic area.
• Ability to interact effectively at various social levels and across diverse cultures.
• Ability to be an effective leader and member of project teams.
• Ability to facilitate progressive change.
• Ability to take initiative and achieve results.
• Ability to carry out multiple assignments concurrently.
• Ability to adapt to changes in the external environment and organization.

Ready to help shape the security program for one of our largest, fastest‑growing clients?

If you’re a hands‑on security leader who thrives in complex, high‑growth environments, we’d like to hear from you.

Company Website: https://www.securitasinc.com

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, protected veteran status, or any other legally protected characteristic.

#AF-SSTA

Security Program Manager / Securitas Security/ Abilene, TX / TXDPS License # B03946

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply. Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.