Security Responder

Securitas Security Services USA, Inc.; Red Oak (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Retirement plan

Employer-provided medical and dental

Company-paid life insurance

Paid holidays

Paid time away from work

Job summary

Securitas Security Services USA, Inc. in Longview, Texas seeks a Security Responder to perform proactive patrols, rapid incident response, and precise security documentation.

You will act as a first responder, support access control operations, and coordinate with security command centers and site leadership to uphold security standards. The role emphasizes continuous communication, adherence to procedures, and proper documentation of events, with opportunities to contribute to safeguarding

Qualifications

• Must perform patrols and incident response per procedures.
• Ability to document patrols and incidents accurately and promptly.
• Support access control operations and communicate with security centers.

Responsibilities

• Patrol & Site Security: interior/exterior patrols, verify doors and security devices, complete patrols and document results.
• Incident & Alarm Response: respond to incidents, secure areas, preserve evidence, escalate as needed.
• Documentation & Reporting: record patrols and incidents across systems with SARs and logs to ensure audit compliance.
• Access Control & Key Management: support access control operations, rack checks, and key procedures as directed.
• Communication & Shift Support: maintain contact with CRS/PSOC and participate in shift handovers.

Skills

Patrol operations

Incident response

Access control

Documentation

Communication

Tools

Desk Journal

Patrol Checklists

Security Action Reports

Job description

Job Title: Security Responder

Role Focus: Patrol & Site Security, Incident Response, and Access Control

Job Summary
The Security Responder is responsible for maintaining the safety and security of site operations through proactive patrols, rapid incident response, and accurate security documentation. This role serves as a first responder to security events, supports access control operations, and maintains continuous communication with security command centers and site leadership to ensure compliance with security standards and response expectations.

Key Responsibilities

• Patrol & Site Security
• Conduct interior and exterior patrols of production and non-production areas, including colocation spaces (colos), cages, HBI racks, alarmed doors, and other critical environments.
• Perform deliberate door and locking mechanism checks to confirm all areas are secured and free from signs of tampering.
• Complete Routine, Enhanced, Critical Environment (CE), and Camera patrols as assigned.
• Accurately document patrol results in accordance with established procedures.

• Incident & Alarm Response
• Respond to dispatched incidents, alarms, and security events as directed by CRS, PSOC, or site leadership.
• Act as the first responder on scene by securing affected areas, gathering time-sensitive information, and preserving evidence without conducting follow‑up investigations.
• Escalate incidents appropriately and within required response time thresholds to ensure timely resolution.

• Documentation & Reporting
• Accurately document patrols, security observations, and incidents using Desk Journal entries, Patrol Checklists, Security Action Reports (SARs), and other required systems.
• Ensure consistency of documentation across systems and compliance with audit and regulatory standards.
• Record non-routine events that interrupt patrols, including actions taken and notifications made.

• Access Control & Key Management
• Support access control operations, including security escorts, secured rack checks, and hard key procedures, as directed.
• Conduct enhanced patrols associated with secured rack key returns and verify racks are properly locked and secured.
• Assist with screening or Security Operations Center (SOC) functions when required, without compromising patrol responsibilities.

• Communication & Shift Support
• Maintain continuous communication with CRS, PSOC, and site leadership during patrols and incident responses.
• Participate in shift pass-downs to ensure critical information is communicated to incoming personnel.
• Provide surge support to screening or other security operations when directed.

Security Guard / Securitas Security/ Longview, Texas / TXDPS License #B01835

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.