Regional Security Specialist

Securitas Security Services USA, Inc.; Great Falls Crossing (VA); On-site; USD 55,692 - 68,068; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

10 accrued vacation days

4 floating holidays

6 sick days

401K

Job summary

An established industry player seeks a Regional Security Specialist to lead guard service operations and enhance client satisfaction. This multifaceted role involves managing scheduling, staffing, and compliance while fostering a culture of excellence and innovation. The ideal candidate will have a strong background in security management, with a focus on operational oversight and client relations. Join a team that values integrity and vigilance, making a real difference in the communities served. If you are ready for a challenging and rewarding role, this is your opportunity to contribute to a safer world.

Qualifications

• 5+ years of experience in security management or business management.
• Strong client relations and operational oversight skills required.

Responsibilities

• Manage guard service operations and ensure client satisfaction.
• Oversee staff development and maintain performance metrics.

Skills

Security Management

Client Relations

Operational Oversight

Budget Planning

Team Collaboration

Organizational Skills

Adaptability

Microsoft Office

Education

5+ years in Security Industry

Supervisory/Management Experience

Tools

Data Visualization Tools

Job description

The Regional Security Specialist (RSS) assumes a multifaceted role responsible for the seamless management of guard service operations and security-related functions based in Reston, VA and Columbia, MD. The RSS will support client operations in both those locations. This entails fostering client satisfaction, resolving conflicts, and overseeing various operational aspects, including scheduling, staffing, billing, training, and compliance.

Why Securitas?

Joining Securitas means being part of a global leader committed to excellence and innovation. We offer a unique environment that nurtures individual growth and rewards performance. You will be part of a team that values integrity, vigilance, and helpfulness, making a real difference in the communities we serve.

If you are ready to take on this challenging and rewarding role and be part of a performance-driven culture of purpose, execution, and belonging, we want to hear from you. Be part of our journey to make the world a safer place.

BENEFITS:

Securitas will offer a starting salary of $61,880.00, in addition to a full benefits package that includes:

• Medical, dental, vision, and life insurance
• 10 accrued vacation days, 4 floating holidays, and 6 sick days
• 401K

KEY RESPONSIBILITIES:

1. Core Values and Client Relations:
   • Exemplify Securitas’ Core Values.
   • Act as the primary point of contact for the client, ensuring high-quality services and client satisfaction.
2. Service Quality and Compliance:
   • Continuously assess service quality and proactively address issues.
   • Develop and implement training programs and ensure compliance with regulations.
   • Establish and maintain performance metrics and KPIs.
3. Global Coordination and Networking:
   • Collaborate with the Global Program Director (GPD) to align with global security objectives and initiatives.
   • Identify and utilize networking opportunities for standardizing processes and service delivery.
4. Staff Development and Management:
   • Oversee staff development, provide feedback and coaching.
   • Ensure proper scheduling, staffing, and cost efficiencies.
   • Administer resolutions to issues and discipline as needed.
5. Operational and Financial Oversight:
   • Manage invoice and payment processes, including expenditures.
   • Collaborate on policy and procedure management.
   • Monitor client credits and adjust as necessary.
6. Communication and Coordination:
   • Maintain ongoing communication with all stakeholders.
   • Prepare, develop, and deliver dynamic quarterly business reviews (QBRs).
   • Perform any additional duties as assigned by the Global Program Director.

EDUCATION/EXPERIENCE:

• A minimum of 5 years of experience in security industry-related fields or business management.
• Must have 5+ years’ experience of direct supervisory or management experience.
• Data center management experience preferred but not required.

KEY COMPETENCIES:

• Strong security and business management experience.
• In-depth knowledge of security operations and procedures.
• Excellent planning and organizational skills.
• Ability to interpret, track, and maintain schedules, metrics, and performance indicators.
• Budget planning and forecasting experience.
• Capacity to maintain composure and professionalism in unusual circumstances.
• Adaptability to rapidly changing environments or assignments.
• Proficiency in computer skills, particularly Microsoft Office and data visualization tools.
• Strong team collaboration and client-centric mindset.

If joining our management team sounds like the right fit for you, please click apply today!

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.