Regional SAP Service Delivery Leader (India)

Rimini Street, Inc.; United States; Remote; USD 37,000 - 58,000; Full time

Job summary

Rimini Street, Inc. is seeking a Regional Manager, SAP Service Delivery based in Hyderabad, India. The role leads the regional SAP support team and drives remote-based service delivery for enterprise software clients.

The ideal candidate has 15+ years in SAP support, strong leadership, and a proven ability to manage global client relationships within a 24x7 service model. This is a high-impact leadership role within Rimini Street’s Global Service Delivery organization.

Qualifications

• 15+ years in SAP/enterprise software support or related fields.
• 7+ years direct end-user support experience.
• 5+ years managing high-performing resources/teams.

Responsibilities

• Lead regional application and technology support teams for SAP/enterprise software.
• Ensure high-quality remote-based support for mission-critical systems.
• Maintain client satisfaction while meeting financial targets.
• Collaborate with sales, marketing, and onboarding teams to progress business activity.
• Oversee contingent workforce and hiring in-region.

Skills

Leadership

SAP

Customer relationships

Troubleshooting

AI tools usage

Tools

SAP ERP

Job description

Rimini Street, Inc. is seeking a Regional Manager, SAP Service Delivery based in Hyderabad, India. The role leads the regional SAP support team and drives remote-based service delivery for enterprise software clients.

The ideal candidate has 15+ years in SAP support, strong leadership, and a proven ability to manage global client relationships within a 24x7 service model. This is a high-impact leadership role within Rimini Street’s Global Service Delivery organization.