Regional Sales Director

Bwpcanton; Brighton (MI); On-site; USD 52,000 - 76,000; Full time

Job summary

Bwpcanton is seeking a Sales Director to manage lead flow, coordinate admissions, and oversee the tour process for a senior living community. The role emphasizes managing inquiries, conducting initial tours, and ensuring timely move-ins in collaboration with the Executive Director and Resident Care Manager.

Responsibilities include maintaining Yardi records, tracking inquiries and move-ins, planning community outreach, and delivering exceptional customer service while meeting regulatory

Qualifications

• Associate’s degree in related field preferred.
• High school diploma or GED required.
• Experience in sales required.
• Experience in senior living preferred.
• Moderate computer knowledge.
• Ability to multitask.
• Must be able to effectively communicate and document in English.
• Must be able to verify eligibility to work in the United States.
• Must pass a criminal background check.
• Must have a current TB test and Physical (if required by the position).

Responsibilities

• Give a positive and informative first impression to prospective residents and families.
• Write appropriate letters and notes required as follow-up to inquiries.
• Maintain and utilize Yardi for follow-up with leads.
• Organize and facilitate move-in activities in coordination with leadership.
• Utilize Yardi to track inquiries, move-in ratios, and vacancies.
• Conduct individual and group tours of the Community.
• Plan and execute external business development activities and referrals.
• Maintain communication with community staff and management.
• Ensure excellent customer service to internal and external customers.
• Perform duties with courtesy and professionalism.
• Ensure resident safety and satisfaction is a priority.
• Meet and greet visitors and manage inquiries.
• Answer phones according to standards.
• Monitor customer satisfaction and report results.

Skills

Sales experience

Strong communication

English communication

Multitasking

Education

Associate's degree

High school diploma or GED

Tools

Yardi

Job description

Summary / Objective:

The Sales Director is responsible for lead management, tours, and admission paperwork.

Job Responsibilities (Essential Functions):

• Give a positive and informative first impression to all prospective residents and their families.
• Write appropriate letters and notes required as follow-up to inquiries.
• Maintain and utilize Yardi for follow-up with leads.
• Organize and facilitate all move-in activities while working collaboratively with the Executive Director and Resident Care Manager to coordinate smooth and timely resident move-ins. These duties including but are not limited to the tracking of inquiries, conducting initial tour of communities, arranging for move-ins, conducting assessments within 24 hours or less when indicated, and working with the Executive Director and Resident Care Manager to coordinate move in activities, etc.
• Utilize Yardi to maintain accurate and timely detailed information in regard to number of inquiries, inquiries to move-in ratios, move-in reasons, move-out reasons, diagnosis, age, location prior to move-in, closest family member location, and other data as requested.
• Utilize Yardi to track and maintain waiting list and future interest list as well as track and organize vacancies ensuring a quick and efficient move in process.
• Conduct individual and group tours of the Community as requested.
• Plan, coordinate, and execute external business development activities including events, outreach and referral source relationships.
• Maintain communication specifically with community personnel and Management.
• Responsible for ensuring excellent customer service to internal and external customers.
• Perform job duties for residents and with team members in a courteous and professional manner.
• Taking initiative to ensure resident safety and satisfaction is a priority.
• Meet and greet visitors in a friendly, helpful manner (Visitors include anyone who visits the community; specifically, current residents’ families and friends, prospective residents and their families, referral sources, vendors and regulators).
• Answer phones appropriately, according to company and community standards.
• Communicate professionally and cooperate with supervisor and all community personnel.
• Monitor and evaluate customer satisfaction. Share the results with the Executive Director and Director of Operations. Work as part of the team to develop appropriate action plans to continually improve satisfaction levels.
• Ensure compliance and understanding of all regulations regarding residents’ rights.
• Attend training sessions as directed by supervisor.
• Follow & communicate company policies and procedures.
• The job description provides a framework for the job; other duties may be assigned as necessary.

Requirements

Qualifications:

• Associate’s degree in related field preferred
• High school diploma or GED required
• Experience with senior living preferred
• Experience in sales required
• Moderate computer knowledge
• Ability to multitask
• Must be able to effectively communicate and document in English
• Must be able to verify eligibility to work in the United States
• Must pass a criminal background check
• Must have a current TB test and Physical (if required by the position)

Working Conditions / Physical Demands:

• Must be able to work some weekends as needed
• Must be able to lift 50 pounds and support 100 pounds
• Kneel, crouch and bend frequently
• Must be able to stand for entire shift
• Must have the ability to travel to referral source sites and events