Regional Quality Liaison – SEA & AU/NZ

Lonza; New York (NY); Sur place; Confidential; Plein temps

Avantages offerts par ce poste

Career growth opportunities

Inclusive workplace

Competitive benefits

Résumé du poste

Lonza seeks a Regional Customer Interface Quality Manager to coordinate customer quality requirements and inquiries across SEA and AU/NZ, acting as the Voice of the Customer within the Quality organization.

The role is site-based and drives CAPA, investigations, and continuous improvement across the Lonza CHI manufacturing network, ensuring GMP compliance and strong stakeholder partnerships.

Qualifications

• Bachelor's degree in pharmacy, pharmaceutical sciences, life sciences, biotechnology, chemistry, or related field.
• Minimum 5–10 years in QA, customer quality or related function in pharma/biotech.

Responsabilités

• Serve as the primary Quality point of contact for Commercial teams and customers across SEA and AU/NZ.
• Partner with Commercial teams to address customer quality requirements and technical requests.
• Coordinate timely responses to customer quality inquiries per Lonza standards and regulatory requirements.
• Act as the key Quality liaison between Commercial teams, customers and CHI manufacturing sites.
• Coordinate customer quality complaints, escalations and investigations with stakeholders and timelines.
• Support root cause investigations and CAPA implementations.
• Monitor complaint trends and identify recurring issues and risks.
• Translate customer feedback into actionable improvement initiatives as Voice of the Customer.
• Drive continuous improvement and standardization with Site Quality and cross-functional teams.
• Ensure customer-facing quality documentation is accurate and compliant.
• Establish and maintain regional quality reporting and trending tools.
• Analyze quality data to identify proactive improvement opportunities and risk reduction.
• Prepare quality performance updates for regional stakeholders.
• Lead cross-functional discussions within a matrix organization.
• Support customer quality meetings, reviews and audits.
• Ensure activities comply with QMS, GMP, and Lonza policies.

Connaissances

Quality Assurance

Customer Interaction

GMP Knowledge

Stakeholder Management

English Communication

Formation

Bachelor's degree in Pharmacy or Life Sciences

Outils

Quality Management System (QMS)

CAPA Tracking

Description du poste

Lonza seeks a Regional Customer Interface Quality Manager to coordinate customer quality requirements and inquiries across SEA and AU/NZ, acting as the Voice of the Customer within the Quality organization.

The role is site-based and drives CAPA, investigations, and continuous improvement across the Lonza CHI manufacturing network, ensuring GMP compliance and strong stakeholder partnerships.