QC Program Lead - Onsite & Customer-Focused Quality

Lonza; Portsmouth (NH); On-site; Confidential; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Career growth opportunities

Cross-functional exposure

Competitive compensation

Job summary

Lonza in Portsmouth, NH is seeking a Quality Control Program Coordinator to drive customer-facing quality initiatives within our regulated environment. You will partner with cross-functional teams to ensure deliverables meet compliance standards and exceed customer expectations.

The role focuses on coordinating QC activities, leading meetings, and communicating status to customers and leadership, while supporting continuous improvement and project management across Quality, Manufacturing, and

Qualifications

• Bachelor's degree in a scientific discipline.
• Experience in pharmaceutical/biotech regulated environment.
• Project management experience coordinating multiple priorities and stakeholders.
• Strong communication skills across teams and with customers.
• Ability to organize, prioritize, and drive projects to completion.
• Problem-solving skills using available data.
• Collaborative mindset and commitment to quality, customer service, and continuous improvement.

Responsibilities

• Serve as the primary QC representative for assigned customer programs and quality-related initiatives.
• Lead project meetings, track deliverables, and drive action items to successful completion.
• Partner with customers and internal stakeholders to ensure quality commitments are met.
• Coordinate quality activities involving investigations, deviations, CAPAs, and change controls.
• Communicate project status, risks, and timelines to customers and leadership teams.
• Collaborate with Manufacturing, QA, MSAT, and Program Management to support project objectives.
• Support continuous improvement efforts that enhance quality, compliance, and customer satisfaction.

Skills

Project management

Communication

Collaboration

Prioritization

Problem-solving

Stakeholder mgmt

Education

Bachelor's degree in a scientific discipline

Job description

Lonza in Portsmouth, NH is seeking a Quality Control Program Coordinator to drive customer-facing quality initiatives within our regulated environment. You will partner with cross-functional teams to ensure deliverables meet compliance standards and exceed customer expectations.

The role focuses on coordinating QC activities, leading meetings, and communicating status to customers and leadership, while supporting continuous improvement and project management across Quality, Manufacturing, and