Regional Quality Assurance Manager

Oldcastle APG; Phoenix (AZ); Remote; USD 85,000 - 100,000; Full time

Benefits offered by this job

Mileage reimbursement

401(k) plan

Disability benefits

Life insurance

Health, dental, vision

Paid time off

Paid holidays

Job summary

Oldcastle APG is seeking a Regional Quality Assurance Manager to train PTI installers and certified builders, perform warranty evaluations, and handle field-based inspections across the Western US. The role covers travel and some remote work, focusing on Pebble Technology finishes.

The ideal candidate has pool plastering or cement finishing experience, or a construction-related degree, and must reside in the Phoenix metro area or Southern/Central California.

Qualifications

• Strong interpersonal skills to work with installers, builders and customers.
• Organizational ability to plan, prioritize, and monitor field activities.
• Construction/manual labor experience is a plus.
• Proficient with computers and field software.
• Background in water chemistry is a plus.
• Bilingual English/Spanish strongly recommended.
• Travel up to 60% within region (day and overnight).
• Lift up to 50 pounds and perform physical tasks.

Responsibilities

• Provide training and ongoing support to PTI's installers and certified builders.
• Conduct warranty evaluations and perform repairs as needed.
• Travel to regional installers and builders for visits and urgent issues.
• Inspect homes and resolve escalated customer situations related to Pebble Tec finishes.
• Maintain communications with Warranty Administrator, Customer Service Manager and Director.
• Coordinate with PTI Sales Managers to ensure seamless customer service.

Skills

Interpersonal skills

Organizational skills

Construction experience

Computer proficiency

Water chemistry

Bilingual EN/ES

Travel flexibility

Lifting 50 lbs

Job description

Job ID: 528377

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

The Regional Quality Assurance Manager will be responsible for providing training and ongoing support to Pebble Technology, Inc's (PTI) Licensed Installers and Certified Builders. Additionally, you will be responsible for warranty evaluations and possibly some repair work. Evaluations, training, and inspections will occur on worksites and require a substantial portion of the job to be conducted in the field. The ideal candidate will have experience regarding pool plastering, cement finishing, or an educational degree in a construction related field. This role will cover a large geographical region across the Western US (NM, AZ, NV, CA, ID, WA, OR, and TX).

Job Location

This is a remote based role when not traveling. This person must reside in the greater Southern CA, Northern CA, or Phoenix metro markets preferably.

Job Responsibilities

• Ensure a high level of quality and compliance on PTI finish installations by providing support and ongoing training to PTI's installer base
• Communicate and visit with pool builders/applicators regarding product installation quality and address customer concerns
• Travel to multiple installers and builders within specific regions on scheduled visits and/or to address urgent issues
• Visit homeowners to inspect and resolve escalated customer situations related to Pebble Tec finishes
• Maintain regular verbal and written communication with Warranty Administrator, Customer Service Manager and Director
• Communicate with PTI Sales Managers to ensure that we are providing a seamless customer service experience
• Document and update all customer interactions with PTI's customer service software, forms and reports
• Work with R&D in developing new products, providing feedback on product performance and development of care and maintenance protocols
• Act in a professional manner at all times, representing the high standard of quality and customer satisfaction expected of all PTI employees
• Able to get into a customer's pool for some minor repairs as needed
• Other duties as assigned

Job Requirements

• Good interpersonal skills - able to work well and interact with people at all organization levels
• Organizational ability – able to plan, prioritize, organize and monitor activities and projects
• Construction/manual labor experience is a plus
• Proficient with computers
• Strong water chemistry background is a plus
• Bilingual (English/Spanish) strongly recommended
• Travel up to 60% in within region (day and overnight)
• Lift up to 50 pounds
• Ability to bend, stretch, stoop, reach (including overhead)
• Swimming capability
• Comfortable working with chemicals
• Valid driver's license

Compensation

• Base salary is $85,000 - $100,000
• Mileage reimbursement plan
• 401(k) plan / group retirement savings program
• Short-term and long-term disability benefits
• Life insurance
• Health, dental, and vision insurance
• Paid time off
• Paid holidays

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.