Regional PSS Manager - Lab Ops & Client Solutions

Eurofins; Seattle (WA); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life and disability insurance

401(k) with company match

Paid vacation and holidays

Job summary

Eurofins USA PSS Insourcing Solutions is seeking a senior operations leader to manage multiple scientific teams in the Pacific NW. You will oversee direct reports and client relationships, aligning resourcing and technical services to deliver high-quality lab support and performance metrics.

The role emphasizes liaison with senior leadership, governance, and continuous improvement to sustain productivity, quality, and risk management while fostering team development and engagement.

Qualifications

• Bachelor's degree in Biotechnical Sciences, Engineering, or other related degree concentration, or equivalent directly-related experience.
• At least 5 years of experience leading direct reports.
• Scientific background with hands on laboratory experience in a pharmaceutical, clinical, or GMP laboratory setting.
• Ability to travel locally within the Seattle area frequently. Other travel up to 5% of the time.
• Demonstrate strong client service skills, client relationship management, and teamwork, and collaboration.
• Regular attendance and punctuality.
• Strong computer, scientific, and organizational skills.
• Excellent communication (oral and written) and attention to detail.
• Ability to work independently and as part of a team, self-motivation, adaptability, and a positive attitude.
• Ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies.
• Strong leadership, initiative, and teambuilding skills.
• Authorization to work in the United States indefinitely without restriction or sponsorship

Responsibilities

• Manage business operations for multiple scientific teams in Pacific NW (Washington and Colorado).
• Lead direct reports, group leaders and their teams, and serve clients in technical settings, such as laboratories or manufacturing facilities.
• Collaborate with clients to meet their resourcing and technical needs and ensure PSS staff are performing high quality superlative service to contribute to our client operations.
• Regular meetings with each direct report, the Eurofins department, and client management.
• Disseminate administrative communications and policies.
• Financial responsibilities as defined by the Director.
• Demonstrate and promote the company vision.
• Proactively plan and multitask to maximize productivity, drive efficiency and increased value for our clients.
• Develop and meet all quality and productivity metrics, and demonstrate strong teamwork and collaboration.
• Manage employee reviews, development, and performance process.
• Coach and develop group leaders and staff to enhance their skills and ensure a strong succession plan for employee engagement and development.
• Organize technical resources and staff to accomplish client goals within given deadlines.
• Ensure adherence to highest quality and efficiency standards in laboratory operations.
• Ensure coverage and maximize team performance through Operational Excellence to gain efficiencies and enhance value.
• Proactively identify and manage risk to the business and to ensure operational resiliency.
• Assist Senior Leadership with business operations, client and team governance, and new business development as needed.
• Stays current in science and technology and consults knowledgeably with clients.
• Foster morale and teamwork

Skills

Leadership

Client service

Communication

Organizational skills

Team building

Education

Bachelor's degree in Biotechnical Sciences, Engineering, or related field

Job description

Eurofins USA PSS Insourcing Solutions is seeking a senior operations leader to manage multiple scientific teams in the Pacific NW. You will oversee direct reports and client relationships, aligning resourcing and technical services to deliver high-quality lab support and performance metrics.

The role emphasizes liaison with senior leadership, governance, and continuous improvement to sustain productivity, quality, and risk management while fostering team development and engagement.