Regional Program Supervisor (BHBH)

Kids for the Future; Anaheim (CA); On-site; USD 79,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401k with employer matching

Dental insurance

Vision insurance

Life insurance

Job summary

City Net in Anaheim seeks a Program Supervisor to lead and support a program team, ensuring efficient operation, performance targets, and high morale. The role acts as a liaison between staff and management, guiding, resolving issues, and fostering a positive work environment.

The position is full-time, with typical hours Mon–Fri 9:00 am–5:00 pm, plus occasional evenings/weekends to meet organizational needs.

Qualifications

• Bachelor’s degree or higher preferred.
• At least one-year supervisory experience in social services.
• Experience building professional relationships with stakeholders and clients.

Responsibilities

• Lead and manage Community Supports Navigators and/or Case Managers.
• Set goals, expectations, and performance standards; address underperformance.
• Foster a collaborative work environment and ensure efficient workload distribution.
• Coordinate with City Net departments to ensure service delivery.
• Research and maintain housing opportunities for clients; build landlord relationships.

Skills

Team Leadership

Staff Supervision

Policy Knowledge

Data Entry

Education

Bachelor’s degree

Tools

Case Management Systems

Job description

• Location 2121 W Crescent Ave.,Suite A,Anaheim, CA, 92801,United States
• Base Pay $79,102.40 - $85,342.40 / Year
• Employee Type FT Exempt

Description

Position Overview

The Program Supervisor is responsible for leading, managing, and supporting a program team to achieve organizational goals. This role ensures the team operates efficiently, meets performance targets, and maintains high morale. The supervisor acts as a liaison between team members and upper management, offering guidance, resolving issues, and fostering a positive work environment.

Expected Hours and Place of Work

The incumbent works full-time, primarily at their assigned workplace, where the typical office hours are Monday-Friday 9:00 am-5:00 pm, and some evenings and weekends as necessary for optimal business function.

Key Responsibilities

Team Leadership and Management

• Hiring, training and supervising Community Supports Navigators and/or Case Managers.
• Set clear goals, expectations, and performance standards
• Address underperformance and implement improvement plans as needed
• Foster a collaborative and supportive work environment
• Manage workload distribution to ensure efficiency
• Knowledge, understanding and implementation of CalAIM Housing Services and Enhanced Care Management policies & procedures

Administrative Support

• Audit all case management systems and files for timely data entry and quality
• Track all MCP and Referral trackers for recordkeeping
• Effectively communicate with City Net departments to ensure efficient service delivery
• Communicate with team when additional documentation or correction is needed

Housing Resources and Engagement

• Research and maintain current list of housing opportunities for enrolled City Net clients
• Works collaboratively with landlords, colleagues across the organization and within respective department.
• Develops and continues working relationships with landlords who are willing to rent to a high-risk population.

Compliance and Goal Setting

• Consistently meet all assigned productivity and outcome goals
• Initiate regular Case Conferencing for troubleshooting and oversight
• Facilitate regular team meetings to discuss goals, progress and challenges

Data Collection

• Run regular reports on staff performance, quality improvement, etc.
• Ensure appropriate data is being collected in accordance with MCP and City Net goals.

Requirements

Qualifications

• Bachelor’s degree or higher preferred
• At least one-year supervisory experience in social services
• Experience cultivating and maintaining productive, professional relationships with various stakeholders
• Proven success with cultivating and maintaining productive professional relationships with clients, partner agencies and co-workers.
• Excellent verbal and written communication skills.
• Excellent professional boundaries.
• Strong interpersonal, analytical, and time management skills.
• Flexible and adaptable in response to changing client and health care providers’ needs
• Experience working with underserved and marginalized populations

Summary

Organizational Overview

City Net is a 501(c)(3) non-profit community organization that facilitates and leads multi-sector collaboratives to provide solutions to complex social problems, including ending homelessness in Orange County. City Net’s direct services in homelessness include street outreach, case management, shelter operations, facilitation of collaborative meetings, resource mobilization, trainings, and community organizing.City Net’s programs follow Housing First and Harm Reduction service models.

Benefits

We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:

• Health insurance (Anthem HMO and PPO options. City Net pays 100% of the employee premium for our baseline plan)
• Paid time off Retirement plan (401k with employer matching contributions)
• Dental insurance
• Vision insurance
• Life insurance (Employer paid group term life and voluntary life)
• Referral program
• Parental leave
• Professional development assistance
• Employee assistance program
• Wellness Reimbursement Program
• Company Vehicles, iPhones, Laptops, and Tablets
• Career Pathing, Raises, Recognition & Rewards
• Early Earned Wage Access
• Credit Union Preferred Partnership

Visit https://citynet.org/careers for further details.

Diversity, Equity, Inclusion, and Belonging

Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).