Case Manager (Homeless Outreach)

Kids for the Future; Downey (CA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

401k with employer matching

Paid time off

Vision insurance

Life insurance

Employee assistance program

Wellness resources

Job summary

City Net in Downey, CA is seeking a Case Manager to deliver housing-focused case management and supportive services to individuals and families experiencing homelessness, primarily through street outreach. You will meet clients where they are and help them develop long-term housing plans.

This role collaborates with nonprofits, government entities, and health providers to coordinate care, connect clients with resources, and document data for HMIS and CES while meeting productivity goals.

Qualifications

• Eligible to drive a City Net vehicle (21+ with valid license).
• Empathetic, self-motivated, flexible, and able to work independently or as part of a team.
• Experience building relationships with stakeholders.
• Strong data collection and reporting skills.
• Excellent professional boundaries and communication skills.
• Ability to work in variable scheduling including evenings/weekends.

Responsibilities

• Conduct client needs assessments and build trust through multiple contacts.
• Assist clients with housing program applications and long-term housing plans.
• Coordinate linkage to medical, mental health, and supportive services.
• Advocate with partner agencies and accompany clients as needed.
• Collect and document data for HMIS and CES systems.
• Ensure productivity goals and compliance with contracts and policies.

Skills

Case management

Data entry

Microsoft Office

Communication

Teamwork

Education

Bachelor’s degree in Social Work or related field

Tools

HMIS

CES

Job description

• Location 10999 Little Lake Rd,Downey, CA, 90241,United States
• Base Pay $23.00 - $29.00 / Hour
• Employee Type FT Non-Exempt

Position Overview Case Managers (CMs) provide housing-focused case management and supportive services to individuals and families experiencing homelessness, primarily through street outreach. They meet clients where they are, supporting them in achieving goals and developing long-term housing plans. CMs connect clients to essential resources, such as medical and mental health care, counseling, and permanent housing. Working in partnership with nonprofits, government entities, law enforcement, and healthcare providers, CMs ensure clients receive coordinated care to obtain and maintain permanent housing as quickly as possible.

Key Responsibilities Client Needs Assessment

• Meet with clients over multiple interactions to help them prioritize and obtain the housing and supportive services available to them, with the patience and understanding that it takes an average of 8-10 contact attempts before a client begins to trust the CM and voluntarily engage in case management services.

Housing Placement

• Help clients find and access housing programs
• Complete housing applications
• Create and execute a long-term housing plan

Linkage to Supportive Services

Advocacy

• Call, email, provide verification of homelessness, or offer other communication to partner agencies to help clients access resources
• Offer to accompany clients to appointments if the client has difficulty navigating services or representing their needs
• Develop and maintain positive professional relationships with various stakeholders to help clients achieve their goals and maintain City Net’s positive reputation in the community.

Data Collection

• Thoroughly, accurately, consistently, and timely gather and document various types of data…
  • To better understand client needs o To accurately assess client eligibility for community resources-to share with funders and stakeholders to improve the county’s service landscape
  • To enter into the Homeless Management Information System (HMIS) and the county’s Coordinated Entry System (CES)
• Follow all Coordinated Entry System protocols and organizational procedures

Compliance and Goal-Meeting

• Consistently meet all assigned productivity and outcome goals
• In all activities, comply with all contracts, funder requirements, and City Net procedures and policies
• Meet or exceed all goals and requirements established for this position

Requirements

• Must be eligible to drive a company vehicle to transport clients. For insurance purposes, drivers need to be at least 21 years old, must have a valid drivers’ license, and be approved to drive a City Net vehicle by our insurance company.
• Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond
• Empathetic, self-motivated, flexible, dynamic
• Experience cultivating and maintaining productive, professional relationships with various stakeholders required
• Understanding of the importance of quality and timely data collection and reporting
• Excellent professional boundaries
• Professional verbal and written communication skills
• Strong interpersonal, analytical, and time management skills
• Effective and professional networking and relationship management skills
• Ability to work independently and as part of a team
• Proficiency in PCs and Microsoft Office Suite
• Ability to accomplish goals and produce valuable results with minimal supervision
• Ability to handle multiple projects simultaneously while maintaining creativity and strategic thinking and continuing to meet or exceed goals
• Ability to work well with people from diverse backgrounds with varying degrees of experience
• This position may involve variable scheduling including early mornings, late evenings, and weekends.
• Frequently moves about inside the office, in the field (both indoors and outdoors), or at meetings/events to access people, file cabinets, office machinery, etc.
• Must be able to move oneself quickly in certain urgent/emergent situations ( e.g. to avoid falling or projected items, or to administer Naloxone/Narcan to a client who has overdosed)

Nice To Have

• Bachelor’s degree or higher in Social Work, Human Services, Sociology, Psychology, or a related field

Summary

City Net is a 501(c)(3) non-profit community organization that is committed to breaking the cycle of homelessness in the communities we serve by connecting neighbors experiencing homelessness to transformative care and innovative housing solutions. Our objective is to reduce homelessness to functional zero in the regions we serve through collaborative supportive services, housing provision, and data-driven solutions that empower our clients to reach their personal goals.

We believe in supporting our employees in all areas of life. That is why we offer top-tier benefits to our eligible employees, including but not limited to:

• Health insurance (Anthem HMO and PPO options. City Net pays 100% of the employee premium for our baseline plan)
• Paid time off
• Retirement plan (401k with employer matching contributions)
• Vision insurance
• Life insurance (Employer paid group term life and voluntary life)
• Referral program
• Parental leave
• Employee assistance program
• Wellness Reimbursement Program
• Company Vehicles, iPhones, Laptops, and Tablets
• Career Pathing, Raises, Recognition & Rewards

Diversity, Equity, Inclusion, and Belonging:

Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).

City Net's programs follow Housing First and Harm Reduction service models.