Client Support Associate (Swing)

Kids for the Future; Sacramento (CA); On-site; USD 57,859,000 - 71,635,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401k with employer matching

Vision insurance

Life insurance

Referral program

Parental leave

Employee assistance program

Wellness Reimbursement Program

Company vehicles, devices

Job summary

City Net seeks a Client Support Associate to operate across multiple scattered site housing sites, monitor guest conditions, and perform daily data entry for maintenance needs. The role emphasizes empathy, de-escalation, and strong communication to ensure a safe environment for guests and staff.

Working hours will include swing shifts, with duties spanning check-in coordination, policy communication, and collaboration with case managers, security, and leadership in a Housing First and Harm

Qualifications

• Excellent professional boundaries.
• High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns.
• High levels of responsibility, dependability, and positive attitude.

Responsibilities

• Drive between scattered site housing sites to monitor hotels and guests and perform daily data entry regarding maintenance or guest situations.
• Provide program support and assist with security at low-threshold scattered site housing units.
• Assist Supervisor in maintaining a positive, professional, and safe environment at the site, communicating policies and procedures to constituents and coordinating meetings.

Skills

Empathy

Communication

Crisis intervention

De-escalation

Interpersonal skills

Planning

Organization

Stakeholder relations

Job description

• Base Pay $21.68 / Hour
• Employee Type FT Non-Exempt

Description

Overview

Client Support Associate will drive between Scattered Site Bridge Housingsites to monitor the status of the hotels and guests and perform daily data entry regarding any maintenance needs or guest situations. They will provide program support and assist with security at low-threshold Scattered Site Bridge Housing units. They will assist the Supervisor in maintaining a positive, professional, and safe environment in the site, protecting against external and internal disruptions. Our Client Support Associates use problem-solving, empathy, and verbal de-escalation skills to maintain a safe and secure environment for guests. They will provide general support and customer service for bridge housing guests including coordinating check-in, conducting property checks, providing conflict resolution, communicating policies and procedures to internal and external constituents, and coordinating meetings. City Net’s programs follow Housing First and Harm Reduction service models.

Main Work Location

Will report daily to a main worksite and then be dispatched to various Scattered Site housing sites in the area.

Work Schedule

Swing Shift: 3:00pm-11:30pm, Tuesday-Saturday.

Requirements

• Effectively communicate to facility guests when services are scheduled, and assist Case Managers, Security, and Leadership in communicating necessary announcements to clients as needed.
• Replenish and organize supplies, light cleaning.
• Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond
• Flexible and dynamic
• High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns
• High levels of responsibility, dependability, and positive attitude

Position Requirements

• Excellent professional boundaries
• High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns
• High levels of responsibility, dependability, and positive attitude
• Respectful and effective verbal and written communication skills
• Strong interpersonal, planning, and organization skills
• Experience cultivating and maintaining productive, professional relationships with various stakeholders including clients, coworkers, volunteers, third-party vendors, etc.
• Understanding of marginalized communities in general and the conditions which contribute to their marginalization, understanding of homelessness in particular
• Ability to work well with people from diverse backgrounds with varying degrees of experience
• Ability to perform crisis intervention and conflict de-escalation as needed
• Must be eligible to drive a company vehicle to transport clients. For insurance purposes, drivers must be at least 21 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report

Physical and Mental Demands In the course of performing this job, the employee …

• Constantly communicates with staff, clients, community partners, and community members
• Constantly moves about inside the shelter, office, or at meetings/events to access people, file cabinets, office machinery, etc.; must be able to consistently detect and navigate potential hazards
• Frequently ascends/descends stairs to access clients
• Frequently positions self to communicate effectively with clients sitting or lying down
• Frequently moves furniture, equipment, and materials weighing up to 15 pounds around the office or out of the office into vehicles for various office and event needs
• Occasionally moves furniture, equipment, and materials weighing up to 30 pounds around the shelter/office or out of the office into vehicles for various office and event needs
• Must be able to remain in a stationary position at least 1/3 of the time
• Must be able to move oneself quickly in certain urgent/emergent situations ( e.g. to avoid falling or projected items, or to administer Naloxone/Narcan to a client who has overdosed)
• Must be able to perform under stress and/or in emergencies

Summary

Organizational Overview: City Net is a 501(c)(3) non-profit community organization that facilitates and leads multi-sector collaboratives to provide solutions to complex social problems, including ending homelessness in Orange County. City Net’s direct services in homelessness include street outreach, case management, shelter operations, facilitation of collaborative meetings, resource mobilization, trainings, and community organizing. City Net’s programs follow Housing First and Harm Reduction service models.

Benefits :

• Health insurance (Anthem HMO and PPO options. City Net pays 100% of the employee premium for our baseline plan)
• Paid time off
• Retirement plan (401k with employer matching contributions)
• Vision insurance
• Life insurance (Employer paid group term life and voluntary life)
• Referral program
• Parental leave
• Employee assistance program
• Wellness Reimbursement Program
• Company Vehicles, iPhones, Laptops, and Tablets
• Career Pathing, Raises, Recognition & Rewards

Promoting a culture of diversity, equity, inclusivity, and belonging that embraces the contributions of all team members is important to City Net and our success. Our team is composed of individuals with different strengths, experiences, and backgrounds. Note: We do not consider your name, or the names of your undergraduate and graduate schools from your resume. This process is aimed at opening all of our job opportunities to more candidates, reviewing applicants on performance assessments instead of resume proxies (e.g., where you went to school).