Regional Physician Liaison – Referrals & Partnerships

150 Shriners Hospitals for Children; Chicago (IL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

Tuition assistance

Retirement matching

Job summary

Shriners Children’s is seeking a Physician Liaison to plan, analyze, and implement outreach to referring physicians across Central Illinois to Eastern Iowa. This role involves 75% regional travel and reports to the Market Director of Planning and Business Development.

Ideal candidates reside in Springfield, Peoria, or Davenport region. You will build relationships, maintain CRM records, analyze market opportunities, and collaborate with Marketing to drive referral growth and physician

Qualifications

• 1 year of sales or marketing combined with 5 years of clinical background - or 2 years of healthcare sales/marketing experience
• General medical knowledge especially related to organization services, treatment offerings and equipment
• Experience with CRM/PRM tools
• MS Office Suite proficiency
• Ability to interpret market data

Responsibilities

• Markets Shriners Children’s directly to referring physicians, other healthcare providers, and physician offices via office visits, electronic media, professional meetings, continuing education or any other appropriate methods to effectuate new referral growth
• Maintains existing referring relationships through exceptional customer service, communication and retention related activities
• Actively participates in regional and state professional provider organizations, attends, displays, and coordinates exhibits at associated events to generate leads
• Maintains complete and comprehensive CRM records on referring provider activity to increase effectiveness of communication and to serve as a basis for strategy development and new business opportunities
• Establishes and meets outreach activity production goals and documents trends, successes, and problems to assess and analyze yield
• Uses Definitive Healthcare and Sg2 data to analyze referral sources and geographic opportunities to prioritize efforts
• Evaluates payer mix and explores opportunities to support referral efforts
• Develops and implements strategies based on payor opportunities
• Analyzes demographic and clinic activity linked to referring providers to create strategic referral goals
• Collaborates with Market Directors and Marketing to provide a consistent marketing program
• Acts as a communication bridge between referring provider and Shriners Children’s providers to maximize customer satisfaction
• Develops and presents feedback reports to market directors and leadership
• Collaborates with other physician referral liaisons to execute standard processes and share best practices
• Maintains CRM records of complaints/issues and coordinates corrective actions with facilities
• Participates with multiple departments on process improvements to enhance physician satisfaction with the referral process
• Communicates with patients regardless of gender, age, ethnicity, race, creed, nationality or beliefs

Skills

Sales experience

Clinical background

Market data interpretation

CRM familiarity

Education

Bachelor's in Marketing or related field

Tools

CRM/PRM tools

MS Office Suite

Job description

Shriners Children’s is seeking a Physician Liaison to plan, analyze, and implement outreach to referring physicians across Central Illinois to Eastern Iowa. This role involves 75% regional travel and reports to the Market Director of Planning and Business Development.

Ideal candidates reside in Springfield, Peoria, or Davenport region. You will build relationships, maintain CRM records, analyze market opportunities, and collaborate with Marketing to drive referral growth and physician