Regional Owner Success Coordinator

Vacasa; Tampa (FL); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Regional Owner Success Coordinator to enhance the experience of vacation homeowners. In this dynamic role, you will provide critical account support, ensuring owners receive timely and professional assistance with their inquiries. Your responsibilities will include onboarding new owners, managing revenue concerns, and ensuring compliance with regulations. The position offers a competitive hourly wage, along with comprehensive benefits such as health insurance, a retirement plan with company match, and paid time off. If you thrive in a fast-paced environment and possess strong communication skills, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan with Company Match

Paid Vacation

Sick Leave

Employee Assistance Program

Discounts

Qualifications

• Excellent verbal and written communication skills are essential.
• Strong organization and time management abilities are required.

Responsibilities

• Serve as the primary contact for owners and field staff in a fast-paced environment.
• Support owner success through revenue management and permitting compliance.

Skills

Verbal Communication

Written Communication

Organization

Time Management

Problem Solving

G Suite Proficiency

Adaptability

Typing Speed (40 WPM)

Tools

G Suite

Job description

Join to apply for the Regional Owner Success Coordinator role at Vacasa.

What We’re Looking For

The Regional Owner Success Coordinator will provide account support to our large and quickly growing portfolio of vacation homeowners. In this role, you will assist owners in resolving account-related questions, ensuring compliance with permitting regulations, onboarding new owners, and researching and resolving revenue concerns.

The role is responsible for ensuring our owners receive fast, professional answers to their often complex questions.

Compensation

• $17 - $28 / hour. Actual pay varies based on skills, experience, education, and location.
• Additional benefits and perks are listed below.

What You’ll Do

• Serve as the primary contact for owners and field staff within a specific region in a fast-paced environment.
• Collaborate with internal departments to provide accurate and thorough information to owners.
• Support owner success through revenue management, permitting compliance, onboarding, financial analysis, calendar management, and other owner-related programs.

What You’ll Need

• A home office setup with a private workspace, high-speed internet (minimum 100 Mbps download, 10 Mbps upload), and a wired connection.

Skills And Qualifications

• Excellent verbal and written communication skills.
• Strong organization, time management, and attention to detail.
• Ability to handle difficult conversations professionally.
• Creative problem-solving skills.
• Proficiency with G Suite.
• Adaptability and ability to work independently and in teams.
• Typing speed of at least 40 WPM.

What You’ll Get

• Health, dental, and vision insurance based on hours worked.
• Retirement plan with immediate 100% company match on the first 6% contributed.
• Paid vacation and sick leave, employee assistance program, discounts, and more.

Vacasa is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and encourage veterans to apply. Employment is contingent upon successful background check completion.