Regional Owner Success Coordinator

Vacasa; Hilton Head Island (SC); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Regional Owner Success Coordinator to support vacation homeowners. This remote role involves resolving account-related inquiries, onboarding new owners, and ensuring compliance with regulations. Ideal candidates will possess strong communication and organizational skills, and be adaptable in a dynamic environment. Competitive hourly pay and comprehensive benefits are offered.

Benefits

Health insurance

401K with company match

Paid Vacation & Sick Time

Employee Discounts

Qualifications

• Outstanding verbal and written communication skills.
• Ability to handle difficult conversations with professionalism.
• Comfortable using G Suite.

Responsibilities

• Provide account support to vacation homeowners.
• Assist owners with compliance and revenue concerns.
• Collaborate with internal departments for accurate information.

Skills

Communication

Organization

Problem Solving

Adaptability

Tools

G Suite

Job description

Hilton Head Island, South Carolina, United States

What we’re looking for

The Regional Owner Success Coordinator will provide account support to our large and quickly growing portfolio of vacation homeowners. In this role, you will assist owners in finding resolution to their account-related questions, compliance to permitting regulations, onboarding new owners, and researching and resolving revenue concerns.

The role is responsible for making sure our owners get fast, professional answers to their often complicated questions.

This position in 100% remote. Ability to work from home and resides in one of the followings states:AK, AL, AZ, CA, CO, DE, FL, GA, HI, ID, IL, IN, LA, MA, MD, ME, MI, MN, MO, MT, NC, NH, NJ, NM, NV, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, or WY

Compensation:

• $17 - $28 / hour. Actual pay will vary based on a candidate's skill, experience, education and/or location.
• More benefits and company perks information below

What you’ll do

Be at the forefront of the company working in a fast-paced, dynamic environment as the go-to person for our owners and field staff in a specific region. Work alongside and collaborate with other internal departments to provide thorough, accurate information back to owners on a regular basis.

• Revenue management and property performance
• Onboarding new owners
• Finances including statements, portfolio analysis, and online account
• Calendar management
• Account-related programs including Guest Works and VIP owners
• Contracts
• Owner Terminations
• VIP Program
• Other duties, as assigned

What you’ll need

• A home office environment that includes:
  
  • A private workspace with the ability to eliminate outside distractions
  • High-Speed Internet with the ability to connect your workstation to your router with a cable, not via WiFi. (satellite/dial-up internet not supported)
  • Speed test required: please use this link to run the internet speed test. The internet speed must be at least 100.0 download/10.0 upload. If your internet does not meet these requirements, you will need to upgrade prior to applying

Skills and Qualifications:

Technical Skills

• Outstanding verbal and written communication skills
• Excellent organization and time management skills
• Ability to handle difficult conversations with professionalism and grace
• Creative problem solving
• Comfortable using G Suite
• Adaptability in a fast paced and constantly changing work environment
• Work effectively both independently and as a member of the team
• Ability to multi-task and use a variety of systems and tools
• Impeccable follow up skills

What you’ll get

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Vacation & Sick Time
• Employee Assistance Program (EAP)
• Employee Discounts
• Please visit ourcareers page to review our full benefits offerings

Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law. Veterans are encouraged.

Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.

An offer of employment for this role will be contingent upon the successful completion of a background check.

Interested in building your career at Vacasa? Get future opportunities sent straight to your email.

*

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Mailing Address *

City *

State * Select...

Country * Select...

Are you 18 years of age or older? * Select...

Are you legally authorized to work in the United States? * Select...

Will you now or in the future require Vacasa to commence (“sponsor”) an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called “sponsorship” for an employment-based visa status * Select...

Have you worked for Vacasa in the past? * Select...

If yes, when and which department did you work for Vacasa?

What are your wage expectations for this opportunity? Actual pay will vary based on a candidate's skill, experience, education and/or location. *

Available Start Date *

The schedule for this position may vary and will likely include evenings and weekends to support the needs of our guests. Please mark all days you're available.NOTE: If you are interviewed for this position, we will discuss the exact schedule. *

Sunday

Monday

Tuesday

Thursday

Friday

Saturday

This position is remote in nature and requires that you have the ability to access reliable high-speed internet, preferably a router with a cable and not solely Wi-Fi. Are you able to ensure this set-up? * Select...

Are you related to or in a close personal relationship with anyone now employed at Vacasa? (An answer of “Yes” will not automatically disqualify you from the position for which you are applying.) If yes, please state name(s) and where they are located. *

How did you hear about us? * Select...

APPLICANT STATEMENT: I certify that my answers are true and complete to the best of my knowledge. I give my permission for Vacasa LLC and its subsidiaries to contact and obtain a reference from the individuals and businesses I have listed in the REFERENCES section of this application. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release from employment for cause. I agree to the terms and conditions as stated above. * Select...

PRIVACY STATEMENT: Please follow the link below to review our privacy statement. Select...

Vacasa values diversity, inclusion & belonging for all, and is proud to be an Equal Employment Opportunity employer. We have been, and will continue to be, committed to creating a workplace that is as unique as the communities we serve. Hiring people with different backgrounds and experiences helps us stay innovative and not lose sight of what makes our business matter—relationships with our guests, homeowners, and each other.

We invite candidates to self-identify as to the categories below to assist us in evaluating whether we are reaching and attracting a diverse candidate pool. Submitting this information is entirely voluntary and your responses will be maintained securely. Your responses, or lack of response, will not be accessible to recruiters or hiring managers and will not otherwise be used in making hiring decisions.

Thank you in advance for your participation!

How would you describe your gender? * Select...

How would you describe your racial/ethnic background? (mark all that apply) * Select...

Are you a Veteran of the United States (or other) Military? * Select...

Do you have a disability or history/record of a disability? * Select...