Regional Ops Leader, Veterinary – Multi-Site (Cincinnati)

Community Veterinary Partners; Philadelphia (Philadelphia County); On-site; USD 120,000 - 170,000; Full time

Job summary

Community Veterinary Partners is seeking a Regional Manager of Operations to provide hands-on operational leadership across a regional group of veterinary hospitals, driving consistent patient care, client experience, and team engagement.

You will coach Practice Managers, manage P&L, implement SOPs, monitor KPIs, and support growth initiatives while traveling 50–70% to hospitals in the Cincinnati/TN region.

Qualifications

• Bachelor’s degree in business, Healthcare Administration, Veterinary Management, or related field
• 3+ years of management or multi-site operations experience
• Strong understanding of customer service, staff management, scheduling, and workflow operations
• Ability to analyze data, understand KPIs, and manage performance plans
• Excellent communication, coaching, and relationship-building skills
• Ideally located in the Cincinnati area

Responsibilities

• Provide operational support for 5–12 veterinary hospitals, depending on size and complexity.
• Conduct regular hospital visits to assess operations, workflows, staffing, safety, and client service.
• Assist Practice Managers in implementing company SOPs, policies, and quality standards.
• Troubleshoot operational challenges and support day-to-day decision‑making.
• Manage P&L performance for all hospitals in the region.
• Ensure consistent execution of scheduling, inventory management, and front desk protocols.
• Review weekly and monthly operational KPIs and financial reports with hospital leaders.
• Help Practice Managers manage labor efficiency, cost controls, and productivity targets.
• Support execution of strategic initiatives that drive revenue growth and operational efficiency.
• Identify performance gaps and assist in developing improvement plans.
• Coach, mentor, and support Practice Managers to strengthen leadership and operational skills.
• Partner with Medical Directors to foster positive hospital culture and alignment.
• Assist with hiring, onboarding, and training of key hospital roles.
• Support employee engagement efforts and help address workplace challenges or conflicts.

Skills

Hands-on leadership

Operational troubleshooting

Time management

Communication

Interpersonal skills

Accountability

Team collaboration

Client service mindset

Adaptability

Education

Bachelor’s degree in business/Healthcare Administration/Veterinary Management

Equivalent experience in multi-site operations

Tools

MS Excel

MS Word

MS PowerPoint

Veterinary software

Job description

Community Veterinary Partners is seeking a Regional Manager of Operations to provide hands-on operational leadership across a regional group of veterinary hospitals, driving consistent patient care, client experience, and team engagement.

You will coach Practice Managers, manage P&L, implement SOPs, monitor KPIs, and support growth initiatives while traveling 50–70% to hospitals in the Cincinnati/TN region.