Regional Operations Support Manager

DS Bus Lines; Liberty Township (OH); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Car allowance

In-person with travel

Job summary

Beacon Mobility is seeking a Regional Operations Support Manager to lead hands-on field operations, support local teams, and drive rapid issue resolution across locations. You will work directly with managers and frontline staff to enforce standards and ensure accountability while coordinating improvements with regional leadership.

The role demands strong problem solving, communication, and adaptability, with in-person responsibilities and statewide travel as needed.

Qualifications

• Hands-on field-based operations leadership.
• Experience supporting field teams and resolving day-to-day execution issues.
• Willingness to travel statewide as required.

Responsibilities

• Own field-level operational support for assigned locations and follow up on actions.
• Collaborate with local managers and frontline teams to identify and resolve problems.
• Coordinate facilities-related needs and improvement projects.
• Reinforce procedures, service expectations, and compliance through field coaching.
• Maintain ownership of open items and report progress to leadership.
• Conduct audits, data collection, and process documentation to improve execution.
• Assist rollout of new processes, tools, and training across locations.
• Link field operations with regional leadership by escalating risks and trends.
• Model a solutions-oriented approach and ensure consistency across the region.
• Perform other assignments to support regional operational success.

Skills

Verbal and written communication

Problem solving

Time management

Adaptability

Job description

Royal Coach Lines, LLC The Regional Operations Support Manager is a hands-on, field-based operations leader responsible for supporting local teams and directly driving day-to-day execution. This role works in the field with managers and frontline teams to solve problems, complete follow-up actions, reinforce standard processes, and ensure operational needs are addressed quickly. The Manager serves as both a practical doer and a local accountability point for execution, communication, and continuous improvement across assigned service areas.

Key Responsibilities

• Take direct ownership of field-level operational support for assigned locations, including daily issue follow-up, coordination needs, and execution of action items.
• Work side by side with local managers and frontline teams to identify problems, resolve barriers, document needs, and ensure issues are closed out.
• Support facilities-related needs and improvement projects by coordinating work, tracking progress, and helping remove obstacles.
• Actively reinforce operating procedures, service expectations, and compliance practices through regular field presence and hands‑on coaching.
• Maintain ownership of open items, drive action plan completion, and provide clear updates to the Regional Operations Support Director and local leadership.
• Complete operational audits, reporting, data collection, and process documentation to support improved execution and accountability.
• Help implement new processes, tools, training, and operating routines within assigned locations by staying involved through rollout and adoption.
• Serve as the field connection between local operations and regional support leadership by escalating risks, sharing trends, and recommending practical improvements.
• Model a responsive, solutions‑oriented approach by staying close to work, following through on commitments, and strengthening consistency across the region.
• Perform other assignments to support the New York Region’s operational success.

Soft Skills Competencies

• Strong verbal, written, and presentation skills.
• Decision Making, Critical Thinking & Problem Solving.
• Time Management and Organizational Skills.
• Adaptability

Additional Details

• Salary: $80-100K a year
• $250/monthly car allowence
• Shift Monday to Friday 7:30am-4:40pm
• In person with 2 a week times traveling to other locations within the area.
• Occasional statewide travel is required.
• Candidates may reside in Sullivan, Ulster, Orange, or Dutchess County.

Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Founded in 1950, Royal Coach serves the Westchester County, New York community with paratransit, school bus, and special education services. Seven years after being founded, Beniamino DiPaolo acquired the company and relocated Royal Coach to Yonkers. The company has grown to being one of the largest school contractors in Westchester County, with longstanding working relationships of over 40 years with the city of Yonkers, the Greenwich Japanese School and the Westchester County Department of Health.

Why Beacon Mobility

We are a family of transportation companies across 25 states, providing Mobility Without Limits.

Our focus to show that every ride matters by helping people live, learn, and achieve every day.

Who we are

• Safe, reliable transportation for 100 Years
• Customized mobility solutions
• Serving students, patients, and 1,500+ communities
• Nearly 20,000 employees strong

What we do best

• People First
• Safety Always
• School Bus & Special Education Paratransit
• Non‑Emergency Medical Alternative Student Transportation

Why it matters

• Transportation creates opportunity
• Mobility builds independence
• Every Ride Matters