Regional Operations Manager - Generator Service

W.W.Williams; Atlanta (GA); On-site; USD 120,000 - 150,000; Full time

Job summary

A leading company in generator services seeks a Regional Operations Manager in Atlanta. This strategic role involves directing service operations and enhancing customer satisfaction while achieving business objectives. Candidates should possess a Bachelor's degree and strong experience in leadership within power generation or related fields.

Qualifications

• 5+ years' experience in leadership with power generation or related fields.
• Bachelor's degree or equivalent experience required.
• Effective oral and written communication skills.

Responsibilities

• Plan and direct all generator service operations activities.
• Conduct financial analysis including forecasting and monitoring.
• Ensure superior account management and customer satisfaction.

Skills

P&L Management

Customer Success

Leadership

Problem Solving

Financial Analysis

Education

Bachelor's degree

5+ years related experience

Tools

Salesforce

Tableau

Job description

Regional Operations Manager - Generator Service

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Regional Operations Manager - Generator Service

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Job Description

The W. W. Williams Company is seeking a dynamic, strategic, and execution focused Regional Operations Manager to implement operations programs and best practices by partnering with local and divisional management to ensure support for generator service operations. It will be your responsibility to ensure superior account management including high quality, on-time service, and customer satisfaction, while achieving business and financial goals. Plan and direct all generator Service Operations activities for assigned location(s), to meet contracted requirements, as well as unplanned customer maintenance requirements. Conduct financial analysis including forecasting, estimating, monitoring, and recovery planning. This position reports to the Vice President of Operations.

Job Description

The W. W. Williams Company is seeking a dynamic, strategic, and execution focused Regional Operations Manager to implement operations programs and best practices by partnering with local and divisional management to ensure support for generator service operations. It will be your responsibility to ensure superior account management including high quality, on-time service, and customer satisfaction, while achieving business and financial goals. Plan and direct all generator Service Operations activities for assigned location(s), to meet contracted requirements, as well as unplanned customer maintenance requirements. Conduct financial analysis including forecasting, estimating, monitoring, and recovery planning. This position reports to the Vice President of Operations.

Candidate Profile

• Experience partnering with customer representatives and internal operational personnel to develop and demonstrate solutions to resolve customer problems and win
• 5+ years' experience of advanced leadership with power generation, field service, or fleet operations preferably in transportation, logistics, or heavy-duty service industries.
• Demonstrated ability to manage P&L, drive revenue growth, and scale operations.
• Deep understanding of power generation services, technician management, and customer success.
• Visible and influential Company representative at relevant industry trade shows and conferences to solicit new business.
• Familiarity with CRM, FSM, and analytics platforms (e.g., Salesforce, Tableau, Karmak)
• Bachelor's degree (B.A) from a four-year college or university; or 5+ years related experience and/or training; or equivalent combination of education and experience.
• Effective oral and written communication skills.
• Willingness to travel regionally (up to 30%).
  
  

Core Competencies

• Contributes knowledge of Generator Service Department activities to help formulate Branch's business forecast and annual marketing plan, maintaining a good feedback loop to Branch personnel to allow for adjustments as required.
• Reviews monthly operating results against Plan forecast, to identify areas of focus and improvement.
• Plans for and enforces the adherence to company policy by personnel in the Generator Service Department to assure compliance with internal and external safety, environmental and fiscal standards, especially as related to regulations and training specific to the area of power generation.
• Participates in establishing long-range company goals, objectives and/or strategies, and communicates them to the Generator Service Teams for branch integration.
• Analyzes activities, costs, operations, and/or forecast data to determine Generator Service Department's progress toward corporate initiatives.
• Recommends and implements corrective action or procedural changes based on findings of above analyses. Monitors these changes to ensure continuous improvement.
• Reviews and approves equipment purchases (specs/costs/timeframes), negotiates with local providers of services and/or repairs to keep equipment expenses within budgets.
• Hire, promote and mentor employees, process performance reviews, assign and evaluate work, set pay, handle disciplinary actions up to and including terminations, following established delegation of authority guidelines.
• Knowledge of Microsoft Office Suite, SharePoint and Salesforce contract management systems.
  
  

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee could be exposed to risk of electrical shock. The employee is infrequently exposed to outdoor weather conditions and vibration. The employee is occasionally exposed to wet or humid conditions (non-weather); work near moving mechanical parts; work in high, precarious places; fumes or airborne particles and extreme heat (non-weather).

The noise level in the work environment may be loud.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel. The employee is frequently required to sit; reach with hands and arms and talk or hear. The employee is occasionally required to stand; walk; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.

Disclaimer: W.W. Williams will never ask job applicants to provide sensitive personal information such as Social Security numbers, banking details, or copies of government-issued IDs during the initial stages of the hiring process. All legitimate and official communications will come from verified company email addresses. If you receive any suspicious messages or requests or have any concerns about the authenticity of a communication, please contact us directly through our official website or HR department.

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Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Truck Transportation

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