Regional Operations Manager - Beautiful North Carolina

wasteprocareers; Monroe (NC); On-site; USD 90,000 - 120,000; Full time

Job summary

Waste Pro is hiring a Regional Operations Manager in North Carolina to oversee regional operations, drive efficiency, and manage municipal contracts. The role emphasizes cross-functional leadership, budget alignment, and proactive client engagement to ensure service excellence.

The position requires strategic planning, strong communication, and the ability to travel as needed to support field operations and client relationships.

Qualifications

• BA/BS degree in business or equivalent field.
• 5 years of management or supervisory experience in the waste industry.

Responsibilities

• Support Regional VP and staff with region oversight.
• Retain municipal contracts through strong relationships and issue resolution.
• Develop processes and procedures to improve operations and productivity.
• Lead projects to increase efficiency and service quality.
• Drive acquisition and retention of government contracts via key relationships.

Skills

Leadership

Strategic planning

Communication

Problem solving

Travel readiness

Education

BA/BS degree

Tools

MS Outlook

MS Word

MS PowerPoint

MS Excel

Job description

Great Opportunity for a Regional Operations Manager to join our team ... NOW HIRING an Experienced Waste Industry Leader in Beautiful North Carolina.

The Regional Operations Manager provides support for the efficiency of all operations within the region. Through superior communication, relationship building, client retention, team training & development efforts. The Regional Operations Manager uses conceptual/strategic process skills to understand the operations of each division and how to influence leadership to drive change for maximum efficiency. Strategic process improvements are targeted, qualified and measured for the success of all operations. This position supports the prospecting efforts for all major potential clients within the municipal sector and works closely with Municipal Marketing to provide guidance and direction for completion of new municipal proposals, bids and RFPs. Additionally, expense reduction and revenue increase efforts are closely aligned with annual budget.

ESSENTIAL JOB FUNCTIONS:

1. Support Regional Vice President and staff with managing and oversite for region
2. Municipal retention through deploying bench strength when there are operational issues on certain contracts.
3. Develop needed processes and procedures as they are identified
4. Support operational projects that focus on increasing productivity and improving service.
5. Leverages through strategy assessments, planning, and cross functional interaction a high degree of internal and external client satisfaction.
6. Drives acquisition and retention of governmental (city and county) contracts by maintaining critical relationships with elected officials, appointed staff and others influencing municipal contract decisions.
7. Supports new municipal contract start up and acquisition transitions
8. Direct DM's on processes and procedures required to be a successful operation. Work to enforce an understanding of how the processes work and how to interpret and react to results.
9. Training supervisors on all facets of their responsibilities and helping them to become more organized and effective. Includes education on how to meet P&L goals and understand what drives specific line items and how Division Managers can effect change.
10. Accountable for assisting clients and functioning in a consultative "industry expert" capacity.
11. Quantify KPI's for the DM's and help develop improvement plans. Educate DM's on how to interpret data and use to coach drivers.
12. Stays directly involved in complaints resolution as expressed by municipal staff and key officials.
13. Actively participates in community events and activities where applicable to promote WP's differentiable difference (e.g. Local League of Cities, Keep America Beautiful affiliates, community cleanup events, civic associations, local charitable organizations).
14. Ensure the Regional Safety Program as outlined by RSM is implemented, coached and executed and evaluate Division Manager initiatives for sales plans and goals.
15. Supplement supervision to help cover vacations in the region

QUALIFICATIONS:

• Education: BA/BS degree in business or equivalent field. Related work experience can be substituted for educational requirements.
• 5 Years of Management or Supervisory work experience with in the waste industry with the ability to demonstrate good leadership skills and build teams
• Demonstrated use of strategic and consultative process improvement skills.
• Superior written and oral communication skills combined with above average organization, interpersonal, listening, presentation and problem-solving skills.
• Professional demeanor and adaptability required to change as dictated by situation(s).
• Proficiency in using array of software packages, including MS Outlook, Word, PPT and Excel.
• Experienced in developing strategies to increase sales volumes, manage costs and source potential opportunities through different channels.
• Well versed in problem solving, financial/profitability analysis, pricing, and client relationship management.
• Must be prepared for extensive travel within a defined regional territory.
• High degree of autonomy, yet team oriented with ability to work cross functionally within dynamic environment.

OTHER JOB RESPONSIBILITIES:

• Employees in this job classification must attend and participate in corporation sponsored training courses as assigned.
• Employees in this job classification are responsible for keeping up to date on current technology, as job appropriate, being used by Waste Pro.
• Any additional job duties that may be assigned by the Supervisor.

Special Considerations/Physical Work Requirements:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, driving, etc.) most of the work day;
• Properly licensed with ability to drive a motor vehicle extensively within a defined area/territory

WORK ENVIRONMENT:

Normal setting for this job is: Office Setting and outside operations. This is a high visibility position and requires a professional yet casual appearance.