Regional Operations Manager - Beautiful North Carolina

Waste Pro, USA; Indiana (PA); On-site; USD 85,000 - 120,000; Full time

Job summary

Waste Pro is seeking a Regional Operations Manager for North Carolina to lead regional operations, oversee contracts, and drive operational excellence. You will partner with the VP, develop processes, and mentor supervisors to achieve P&L goals.

The role requires 5+ years in waste operations, strong strategic planning, and the ability to travel extensively within the region. Excellent communication and cross-functional collaboration are essential.

Qualifications

• BA/BS degree in business or equivalent field; related work experience acceptable.
• 5 years of management or supervisory experience in the waste industry with demonstrated leadership.
• Strategic and consultative process-improvement skills.
• Superior written and oral communication with strong organizational and problem-solving abilities.
• Proficiency with MS Outlook, Word, PowerPoint, and Excel.

Responsibilities

• Support Regional VP with oversight for the region.
• Develop processes and procedures as identified.
• Drive acquisition and retention of municipal contracts and relationships with officials.
• Train supervisors on responsibilities including P&L awareness.
• Quantify KPIs and coach district managers using data.

Skills

Leadership

Strategic Planning

Operations Management

Communication

Cross-Functional Collaboration

Travel Ready

Autonomy

MS Office

Education

BA/BS degree in business

Tools

MS Outlook

Word

PowerPoint

Excel

Job description

Overview

Great opportunity for a Regional Operations Manager to join our team. NOW HIRING an Experienced Waste Industry Leader in Beautiful North Carolina.

Responsibilities

1. Support Regional Vice President and staff with managing and oversight for the region.
2. Maintain municipal retention by deploying bench strength when operational issues affect contracts.
3. Develop needed processes and procedures as they are identified.
4. Support operational projects that focus on increasing productivity and improving service.
5. Leverage strategy assessments, planning, and cross-functional interaction to achieve high internal and external client satisfaction.
6. Drive acquisition and retention of governmental (city and county) contracts by maintaining relationships with elected officials, staff, and others influencing municipal contract decisions.
7. Support new municipal contract startup and acquisition transitions.
8. Direct DM\'s on processes and procedures required to be a successful operation; ensure understanding of how processes work and how to interpret results.
9. Train supervisors on all facets of their responsibilities and help them become more organized and effective, including education on meeting P&L goals and understanding drivers of specific line items.
10. Be accountable for assisting clients and functioning in a consultative "industry expert" capacity.
11. Quantify KPIs for the DMs and help develop improvement plans; educate DMs on how to interpret data for coaching drivers.
12. Stay directly involved in complaints resolution as expressed by municipal staff and key officials.
13. Actively participate in community events and activities to promote WP\'s differentiable difference (e.g., Local League of Cities, Keep America Beautiful affiliates, community cleanup events, civic associations, local charitable organizations).
14. Ensure the Regional Safety Program as outlined by RSM is implemented, coached, and executed; evaluate Division Manager initiatives for sales plans and goals.
15. Provide supplemental supervision to help cover vacations in the region.

Qualifications

• Education: BA/BS degree in business or equivalent field; related work experience can be substituted for educational requirements.
• 5 years of management or supervisory experience in the waste industry with demonstrated leadership and team-building abilities.
• Demonstrated use of strategic and consultative process improvement skills.
• Superior written and oral communication skills with strong organization, interpersonal, listening, presentation, and problem-solving abilities.
• Professional demeanor and adaptability to changing situations.
• Proficiency with MS Outlook, Word, PowerPoint, and Excel.
• Experience developing strategies to increase sales volumes, manage costs, and source opportunities through different channels.
• Strong problem-solving, financial/profitability analysis, pricing, and client relationship management.
• Willingness to travel extensively within a defined regional territory.
• High degree of autonomy, yet team-oriented with ability to work cross-functionally in a dynamic environment.

Other Job Responsibilities

• Attend and participate in corporation-sponsored training courses as assigned.
• Keep up to date on current technology used by Waste Pro as applicable to the role.
• Perform any additional duties assigned by the Supervisor.

Special Considerations / Physical Work Requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Use motor coordination with finger dexterity for keyboarding, machine operation, driving, etc., most of the workday.
• Properly licensed with ability to drive a motor vehicle extensively within a defined area/territory.

Work Environment

Normal setting for this job is: Office setting and outside operations. This is a high-visibility position and requires a professional yet casual appearance.