Regional Operations Manager

Atlas Copco Group; West Springfield (MA); Hybrid; USD 149,000 - 170,000; Full time

Benefits offered by this job

Excellent compensation package

401(k) plan

Competitive PTO

Monthly car allowance

Job summary

Atlas Copco Group in the United States seeks a regional Service Operations leader to drive performance and customer satisfaction across West Springfield and adjacent markets. You will manage and develop the regional team, optimize operations, and advance training to grow capabilities and upward mobility.

The role emphasizes data integrity, use of SAP/COPS and C4C, and collaboration with the broader service organization to meet financial and service targets.

Qualifications

• 10+ years with Atlas Copco service org, with increasing responsibility.
• Minimum 5 years’ experience effectively leading teams.
• Bachelor’s degree in Engineering, Business, Economics or related field.
• Willingness to travel up to 50%.

Responsibilities

• Lead and develop regional service operations team to be modern, professional and cost-efficient with full customer dedication.
• Implement training for sustainable growth and competency consolidation across the region.
• Drive and support training and development to optimize operational performance and upward mobility.
• Manage resources to meet financial and service targets (e.g., WIP, backlog, utilization).
• Ensure data integrity and use of systems across the regional operations team.

Skills

Operational processes

SAP/COPS

C4C

MS Office

Communication skills

Travel 50%

Driver's license

Education

Bachelors degree in Engineering/Business/Economics

Job description

**********Compensation: Base salary range $149K to $170K depending on knowledge, experience and skills. With an annual bonus potential of up to 15% of annual salary.

Mission

While ensuring safety is the top priority, manage and develop the regional service operations team, including optimizing operational performance, and driving regional service business results in accordance with The Way We Do Things.

Roles and Responsibilities

Manage and develop regional service operations team into a modern, professional and cost-efficient business unit with full customer dedication. Implement training for sustainable growth and consolidation of the competence of the region. Drive and support the training and development of all service operations employees in the region to optimize operational performance and promote upward mobility.

Manage resources to meet financial and service operation targets, including: Service Variance, Work In Process, Service Plan Backlog, Technician Utilization, and Warranty. Achieve Regional and Divisional results as per yearly objectives as stated in the variable compensation.

Make use of all available sales, marketing, and logistic tools to increase our level of customer service and operational efficiency. Provide leadership and support for the regional operations management team. Ensure that clean data and proper use of all systems is a top priority for the entire regional operations team.

Monitor compliance with internal policies and procedures in accordance with an ISO 9001 environment. Serve as the Prevention Advisor of Safety at Sites (PASS) for the assigned region including safety training execution, safety audit compliance, occupational fitness testing, and tools calibration. If required, conduct root-cause analysis of safety incidents with focus on mitigating and preventing future accidents. Support Regional Safety Committee while acting on or escalating their recommendations in cooperation with Rock Hill management.

Support and development our customer satisfaction and loyalty.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Support the operations team through direct involvement and/or escalation of technical, logistical, or customer satisfaction issues.

Perform other duties as assigned.

To succeed, you will need

Supervisory Responsibility:

• Directing the work of others
• Compensation consideration
• Disciplinary action/counseling
• Coaching for improvement

Experience:

10+ years’ experience working together with the Atlas Copco service organization, with increasing levels of responsibility and a minimum of 5 years’ experience effectively leading teams.

Education:

4-year degree in Engineering, Business or/ Economics or related field; or equivalent combination of education and experience.

Skills:

Very good knowledge of operational processes, SAP/COPS, C4C, and MS Office applications. Excellent verbal and written communication skills. Ability to work independently. High level of initiative, commitment, and perseverance. Strong team orientation and focus on team-building. Willingness to travel up to 50% of the time. Valid driver’s license is required.

In return, we offer

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan.
• Competitive Paid time off.
• Salary is based on knowledge, skills and experience. Compensation includes base annual income with an annual bonus potential and monthly automobile allowance.

Job location

Hybrid

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at an Atlas Copco office ( West Springfield, MA/ Rock Hill,SC).

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website

Posting End Date: 11/17/26 Legal Entity: Atlas Copco Compressors LLC