Service Manager

Atlas Copco Group; Minneapolis (MN); Hybrid; USD 100,000 - 140,000; Full time

Benefits offered by this job

Excellent compensation package

Flexible benefits plan

401(k) retirement plan

Annual Bonus

Life & Disability insurance

Job summary

Atlas Copco Group in Minneapolis, MN seeks an experienced Service Manager to drive the service business across the region. You will lead a team of Service Technicians, develop customer care initiatives, and ensure adherence to safety and service standards.

Responsibilities include planning daily workloads, coordinating with technical support and sales, hiring and training staff, and delivering reports on WIP. A strong background in field service, leadership, and SAP/Microsoft Office is required.

Qualifications

• Must be self-directed with excellent organizational, supervisory, interpersonal, verbal and written communication skills.
• Knowledge of safety practices and OSHA regulatory compliance is required.
• Proficient in Microsoft Office (Word/Excel) and SAP applications; some travel required; valid driver’s license.

Responsibilities

• Develop the service business in the assigned region and meet/exceed goals.
• Oversee daily operations of a team of Service Technicians; provide leadership, development, and support.
• Visit customers to advise on service standards and sell service plans/products; coordinate with service coordinators on scheduling.

Skills

Leadership

Organization

Communication

Problem-solving

Safety compliance

MS Office

SAP

Travel

Driver's license

Education

High school diploma

Technical college degree preferred

Tools

SAP

Microsoft Office

Job description

Mission – Develop the service business in the assigned region/area in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer. Provide daily oversight for a team of experienced Service Technicians. Also provide guidance on customer care and technical issues.

Business Management– Develop the service business in the assigned region/area including establishing goals for service-related products and results. Meet or exceed established business goals. Control costs and maximize profit levels. Strengthen customer relations by making routine visits to resolve issues, advice on service standards, sell service plans/products, including training, as required. Oversee the daily operations of a team of experienced Service Technicians, providing leadership, development, support, and motivation for the team. Plan and control the daily workload of the Service Technicians and provide technical support to the Service Technicians and customers. Interview, hire, and provide orientation/training for new employees. Oversee and improve the efficiency of daily administrative routines.

Customer Relations – Visit customers and provide advice on service standards and sell service plans, products, and training. Proactively identify, pursue, and resolve service issues. Support the daily operations of Service Technicians by facilitating communications with technical support, sales/marketing, and the customer. Take whatever action is appropriate and required to get the job done and to establish and maintain communications with all people/employees considered necessary to get the job done. Communicate with the Service Coordinators to deal with scheduling issues. Provide reports concerning WIP (work-in-process).

Safety – Maintain a safe working environment while enforcing safety procedures and compliance to Federal laws and regulations. Arrange safety training for Service Technicians as mandated by regulatory agencies and customers. Maintain documentation/certification records relevant to this training.

Perform other duties as assigned.

To succeed, you will need

Experience– 5-7 years of directly relevant experience, preferably within the Atlas Copco Group.

Education– High school diploma required; two or four-year technical college degree preferred or an equivalent combination of education and experience.

Skills– Must be self-directed and have excellent organizational, supervisory, interpersonal, verbal and written communication, and problem-solving skills. Knowledge of safety practices and procedures and OSHA regulatory compliance required. Must be proficient in Microsoft Office, including Word and Excel, as well as in SAP applications. Some travel required. Must have a valid driver’s license.

In return, we offer

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan
• Competitive Paid time off
• Annual Bonus
• Life & Disability insurance
• Salary Range: $100K+ based on knowledge, skills, and experience.

Job location

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our Minneapolis, MN Office.

Contact information

Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we are uniting curious minds, and you could be one of them.

Information at a Glance

Atlas Copco delivers innovative products and solutions that help businesses grow and drive progress. Our portfolio spans compressed air and gas systems and treatment, vacuum solutions, industrial power tools, assembly systems, and power and flow solutions. We bring a commitment to long-term success built on expertise, reliable service, and uptime. When you level up to the Atlas Copco experience you enter a partnership based on quality, sustainability, and ease of collaboration. The technology we bring, and the decades of experience support the future-proofing of your business. Atlas Copco is a brand within Atlas Copco Group.

Visit the Atlas Copco website