CTS Regional Operations Manager

Atlas Copco Compressors LLC -North America Customer Center; West Springfield (MA); Hybrid; USD 149,000 - 170,000; Full time

Benefits offered by this job

Excellent compensation package

401(k) retirement plan

Health insurance

Paid time off

Monthly automobile allowance

Job summary

Atlas Copco Compressors LLC -North America Customer Center in West Springfield, MA is seeking an experienced regional service operations leader to guide and develop the regional team while driving safety, efficiency, and customer satisfaction. You will manage resources to hit financial and service targets, implement training, and ensure data integrity across ERP and CRM tools.

The role requires 10+ years with Atlas Copco, and at least 5 years of leadership.

Qualifications

• 10+ years' experience with the Atlas Copco service organization.
• Minimum 5 years of effective team leadership.
• 4-year degree in Engineering, Business or Economics or related field.
• Strong knowledge of SAP/COPS, C4C, and MS Office.

Responsibilities

• Lead and develop regional service operations into a modern, cost-efficient unit focused on customer dedication.
• Drive training and development to grow regional competence and capabilities.
• Meet financial and service targets including utilization, backlog, and warranty metrics.
• Ensure clean data and proper use of all systems across the regional operations team.
• Support ISO 9001 compliance and safety programs within the region.

Skills

Leadership

People management

Communication

Initiative

Travel willingness

Education

4-year degree in Engineering, Business or Economics

Tools

SAP/COPS

C4C

MS Office

Job description

Your role

**********Compensation: Base salary range $149K to $170K depending on knowledge, experience and skills. With an annual bonus potential of up to 15% of annual salary.

Mission

While ensuring safety is the top priority, manage and develop the regional service operations team, including optimizing operational performance, and driving regional service business results in accordance with The Way We Do Things.

Roles and Responsibilities

Manage and develop regional service operations team into a modern, professional and cost-efficient business unit with full customer dedication. Implement training for sustainable growth and consolidation of the competence of the region. Drive and support the training and development of all service operations employees in the region to optimize operational performance and promote upward mobility.

Manage resources to meet financial and service operation targets, including: Service Variance, Work In Process, Service Plan Backlog, Technician Utilization, and Warranty. Achieve Regional and Divisional results as per yearly objectives as stated in the variable compensation.

Make use of all available sales, marketing, and logistic tools to increase our level of customer service and operational efficiency. Provide leadership and support for the regional operations management team. Ensure that clean data and proper use of all systems is a top priority for the entire regional operations team.

Monitor compliance with internal policies and procedures in accordance with an ISO 9001 environment. Serve as the Prevention Advisor of Safety at Sites (PASS) for the assigned region including safety training execution, safety audit compliance, occupational fitness testing, and tools calibration. If required, conduct root-cause analysis of safety incidents with focus on mitigating and preventing future accidents. Support Regional Safety Committee while acting on or escalating their recommendations in cooperation with Rock Hill management.

Support and development our customer satisfaction and loyalty.

Contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers.

Perform all duties in accordance with Atlas Copco standards, while always striving to understand the needs and expectations of the customer.

Support the operations team through direct involvement and/or escalation of technical, logistical, or customer satisfaction issues.

Perform other duties as assigned.

To succeed, you will need

Supervisory Responsibility:

• Directing the work of others
• Compensation consideration
• Disciplinary action/counseling
• Performance appraisal process
• Coaching for improvement

Experience:

10+ years' experience working together with the Atlas Copco service organization, with increasing levels of responsibility and a minimum of 5 years' experience effectively leading teams.

Education:

4-year degree in Engineering, Business or/ Economics or related field; or equivalent combination of education and experience.

Skills:

Very good knowledge of operational processes, SAP/COPS, C4C, and MS Office applications. Excellent verbal and written communication skills. Ability to work independently. High level of initiative, commitment, and perseverance. Strong team orientation and focus on team-building. Willingness to travel up to 50% of the time. Valid driver's license is required.

In return, we offer

Choose your career with us!

Drive your Career, Explore Opportunities, Realize your Passion . . .

Attractive benefits Include:

• Excellent compensation package, including a flexible benefits plan, and generous 401 (k) retirement plan.
• Health insurance/ Dental insurance/ Vision insurance.
• Competitive Paid time off.
• Salary is based on knowledge, skills and experience. Compensation includes base annual income with an annual bonus potential and monthly automobile allowance.

Job location

Hybrid

This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at an Atlas Copco office ( West Springfield, MA/ Rock Hill,SC).

Contact information

Talent Acquisition Team: Joseph Coleman