Regional Operations Manager

D.P. Nicoli Inc.; Seattle (WA); On-site; Full time

Benefits offered by this job

Employer contributions to ownership stake

401(k) match program

Full benefits package, including health coverage

Career development opportunities

Job summary

An employee-owned equipment rental company located in Seattle is seeking a Regional Operations Manager to oversee multi-branch operations in Western Washington. The ideal candidate will lead teams, optimize operational systems, and drive regional growth. Responsibilities include managing safety initiatives, fleet maintenance, and ensuring high standards of customer service. This role offers competitive benefits including a 401(k) match program and full health benefits, with a strong focus on promoting from within and career development.

Qualifications

• Proven experience in managing multi‑branch operations.
• Strong background in operational oversight and compliance.
• Exceptional leadership qualities and a commitment to employee development.

Responsibilities

• Oversee daily operations across multiple branches.
• Lead, coach, and develop local teams.
• Ensure compliance with safety and operational initiatives.
• Manage rental fleet maintenance and repair coordination.
• Develop customer service strategies throughout the operations.

Skills

Team leadership

Operational excellence

Safety compliance

Customer service orientation

Inventory management

Tools

Baseplan

Smartsheet

SQL reporting tools

Paycom

Job description

D.P. Nicoli is seeking a seasoned and strategic Regional Operations Manager to lead multi‑branch operations across Western Washington. This role is ideal for a hands‑on leader who thrives in a dynamic environment and is passionate about building high‑performing teams, optimizing operational systems, and driving regional growth.

What You’ll Do

• Oversee daily operations across multiple branches, ensuring alignment with company goals and service standards.
• Lead, coach, and develop local Dispatchers, Drivers and Yard teams.
• Facilitate employee development planning and performance reviews across the region.
• Champion safety, compliance, and operational excellence initiatives.
• Operational Oversight Manage rental fleet reputation, reliability, and maintenance schedules (trucks, booms, forklifts).
• Coordinate internal and external repairs, including wide load permits and DVIR compliance.
• Oversee property and rolling stock maintenance, including vendor relationships and service contracts.
• Monitor and enforce adherence to the DPN Operations Manual and company policies.
• Process & Systems Management Lead cycle count reconciliation, order audits, and inventory accuracy across locations.
• Track and validate timecards, headcount, overtime, and meal periods via Paycom.
• Maintain and improve dispatch systems, including Baseplan, Smartsheet, and SQL reporting tools.
• Ensure consistent use of safety training, certifications, and compliance tracking (KPA, CPR/First Aid, Competent Person).
• Effectively develop a customer‑service‑oriented approach throughout the operations team, ensuring responsiveness, professionalism, and a solutions‑first mindset in all internal and external interactions.
• Serve as the primary liaison between operations and sales leadership.
• Lead regional operations meetings and contribute to annual operations training.
• Develop internal training resources and videos to support dispatcher and yard staff development.
• Represent operations in cross‑functional initiatives and strategic planning.

Why Join Us?

D.P. Nicoli is proud to be a newly established, 100% employee‑owned company, offering a unique opportunity to be part of something bigger than just a job. As an employee‑owner, you’ll have a direct stake in our success and a voice in shaping our future. We’re growing fast and investing in our people every step of the way.

Benefits

• Employer contributions to your ownership stake
• 401(k) match program to support your long‑term financial goals
• Full benefits, including medical, dental, vision, and more
• A culture that values promotion from within, career development, and team collaboration

Seniority level: Mid‑Senior level | Employment type: Full‑time | Job function: Management | Industries: Equipment Rental Services

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