Regional Operations Manager

ECAM; Seattle (WA); On-site; USD 52,000 - 80,000; Full time

Job summary

ECAM in Seattle is seeking a field technician to design, install, service and maintain Mobile Surveillance Units (MSUs), CCTV, alarm and related equipment. You will work with operations to ensure projects finish on time and on budget while keeping sites documented and in perfect working order.

The role requires a high school diploma with vocational training and at least one year of CCTV/alarm installation experience, plus a technical background in CCTV, access control and security, and basic

Qualifications

• High school diploma plus vocational training or equivalent.
• One year’s experience in CCTV or alarm installation.
• Technical background in CCTV, access control and security; understanding of basic electricity (low voltage) and electronics.

Responsibilities

• Ensure projects are completed on time and on budget.
• Maintain MSUs and sites under maintenance agreements in perfect working order; conduct preventative maintenance weekly.
• Assist subcontractors, installers, project coordinators, engineering manager and sales with site surveys.
• Maintain regular updates with branch staff.
• Prepare daily activity reports.
• Maintain knowledge in mobile surveillance and related technologies.
• Prepare and maintain MSU and job site inventory records.
• Maintain good relationships with clients and inform Account Executives of issues.
• Transport MSUs to, from and around customer sites.
• Review video files as requested; ensure operations is aware of requests.
• Assist with assigned projects.

Skills

CCTV systems

Alarm installation

Access control

Basic electrical knowledge

Low voltage

Project coordination

Documentation and reporting

Teamwork

English communication

Education

High school diploma

Vocational training

CCTV/alarm installation experience

Tools

Microsoft Windows

MS Office

LAN knowledge

Power tools

Job description

JOB SUMMARY:

Design, install, service, test and maintain all Mobile Surveillance Units (MSUs), CCTV, alarm and related equipment.

Essential Functions

• Work with operations personnel to ensure that all projects are completed on time and on budget.
• Assure that MSUs and commercial sites under maintenance agreements are in perfect working order, clean and properly documented. Conduct preventative maintenance on a weekly basis.
• Assist subcontractors, installers, project coordinators, engineering manager and sales persons with site surveys.
• Maintain regular updates with branch staff.
• Prepare daily activity reports.
• Maintain high level of knowledge in mobile surveillance and other related technologies.
• Prepare and maintain MSU and job site inventory records.
• Maintain a good, positive relationship with clients.
• Assure that Account Executives and branch personnel are informed of any and all issues on customer sites.

SECONDARY FUNCTIONS

• Transport MSUs to, from and around customer sites.
• Conduct reviews of video files as requested by operations or clients; assure that operations is aware of all requests to review video files.
• Assist with assigned projects.

EDUCATION/EXPERIENCE

• High school diploma, plus vocational training or equivalent.
• One year’s experience in CCTV or alarm installation.
• Technical background in CCTV, access control and security; understanding of basic electricity (low voltage) and electronics.

Job Skills

• Understanding of job safety practices.
• Working knowledge of wire types and sizes
• Knowledge of good practice standards in using manual or electric hand tools
• Good skill level in Microsoft Windows, Microsoft Office applications, Microsoft Internet Explorer and have the propensity for achieving a high level of skill in the various software applications
• Good understanding of LAN systems as a part of an overall security installation.
• Strong verbal, problem-solving and follow-up skills with the ability to coordinate and perform several tasks simultaneously.
• Ability to work independently, as well as within a team, and with limited resources.

OTHER REQUIREMENTS

• Must have valid drivers license and meet company driver requirements
• Must be able to drive and travel up to 75% of the time.
• May be required to hold and continue to meet the requirements for any applicable state license for security company employees.
• Must read, write and speak English, being multilingual/bilingual is a plus.
• Ability to write routine correspondence, including logs and reports.
• Ability to be an effective team member.
• Ability, on a consistent basis, to perform work activities requiring cooperation, instruction, persuasion, and/or speaking with others.
• Ability to perform the general duties and responsibilities set forth above in a consistent and efficient manner.

Physical Requirements:

• Eyesight sufficient to read, write and operate equipment essential to this position.
• Must be able to sit for long periods of time.
• Must be able to maintain concentration, visual acuity and alertness for long periods of time.
• Must have manual dexterity to manage telephones and computer equipment simultaneously and with respect to other duties.
• Must be able to lift 50 pounds, move and respond.
• Must be capable of using or learning to use power tools..