Regional Operations Leader - Quality, Growth & Care

Blue Ribbon; Glen Head (NY); On-site; USD 73,000 - 90,000; Full time

Job summary

Blue Ribbon, with its New Head Office, is seeking a Regional Operations Manager to lead our supported living and residential services across the region. You will oversee daily operations, drive quality and compliance, and mentor a team of managers while focusing on person-centred care.

The ideal candidate has proven regional leadership experience in social care, strong knowledge of MCA/DoLS and safeguarding, solid financial and people management skills, and excellent stakeholder relationships.

Qualifications

• Proven leadership experience in a Regional Manager or senior role within social care or healthcare.
• In-depth knowledge of learning disabilities services, including MCA, DoLS, Safeguarding, CQC, and health and safety regulations.
• Demonstrable financial and people management skills.
• Excellent communication skills and the ability to build strong stakeholder relationships.
• Highly organised, proactive, and able to work under pressure with a solutions-focused mindset.
• Strong IT skills including MS Word, Excel, PowerPoint and MS Teams.
• Willingness to travel and work flexibly to meet the needs of the business

Responsibilities

• Lead and develop your team to enhance current service performance and integrate new services.
• Champion quality assurance and compliance, ensuring all services meet and exceed care standards.
• Conduct monthly service audits, develop KPIs, and contribute to strategic planning.
• Provide expert advice and professional guidance across your portfolio.
• Foster a transparent and open culture that empowers staff and promotes continuous improvement.
• Build and maintain strong relationships with families, local authorities, and regulatory bodies.
• Lead change initiatives, manage budgets, and ensure financial performance in collaboration with the Finance team.
• Chair monthly quality/risk meetings, oversee action plans, and lead group resolution of incidents or complaints.

Skills

Leadership

Strategic planning

Communication

People management

IT skills

Education

Level 5 Diploma in Leadership for Health and Social Care

Tools

Nourish

Iplicit

PeopleHR

Roster management

Job description

Blue Ribbon, with its New Head Office, is seeking a Regional Operations Manager to lead our supported living and residential services across the region. You will oversee daily operations, drive quality and compliance, and mentor a team of managers while focusing on person-centred care.

The ideal candidate has proven regional leadership experience in social care, strong knowledge of MCA/DoLS and safeguarding, solid financial and people management skills, and excellent stakeholder relationships.