Regional Operations Manager

Eleanor Health; Durham (NC); On-site; USD 85,000 - 105,000; Full time

Job summary

An innovative provider in addiction and mental health care seeks a Regional Operations Manager to lead operational excellence in delivering high-quality care. This role involves overseeing clinical workflows, staffing, and community engagement while optimizing care delivery models. You will manage a multidisciplinary team and collaborate with various departments to align with the mission of compassionate, evidence-based care. If you are passionate about making a difference in the lives of individuals affected by addiction, this is an exceptional opportunity to join a dedicated and collaborative team.

Benefits

Generous PTO policy

9 observed company holidays + 3 floating holidays

Wellness Days

Fully covered medical and dental insurance

401(k) plan with 3% match

Short-term disability

Long-term disability

Life insurance options

Paid Family & Medical Leave

Mindfulness App Reimbursement

Qualifications

• Bachelor's degree required; Master's degree preferred.
• 2-5 years of supervisory experience in behavioral health settings.

Responsibilities

• Manage daily operations and supervise clinic staff.
• Develop and enforce clinic policies and procedures.
• Enhance patient experience and community relationships.

Skills

Supervisory Experience

Clinical Team Leadership

Operational Efficiency

Patient Care Management

Community Engagement

Regulatory Knowledge

Interpersonal Communication

Empathy and Compassion

Education

Bachelor's Degree

Master's Degree in Psychology or Related Field

Job description

Position Description

As the Regional Operations Manager at Eleanor Health, you will play a strategic role in driving operational excellence and ensuring high-quality care delivery within your assigned region. Reporting directly to the Regional President, you will oversee day-to-day operations, including clinical workflows, staffing, and community engagement, while leading a multidisciplinary team of healthcare professionals, including Physicians, Advanced Practice Providers, Behavioral Health Clinicians, Nurses, and Community Recovery Partners.

Your leadership will be pivotal in optimizing care delivery models, managing clinic capacities, and enhancing the member experience. You will work closely with cross-functional teams, including Revenue Cycle Management, Compliance, Member Services, and Marketing, to ensure operational alignment with Eleanor Health's mission of compassionate, evidence-based care.

Candidate Responsibilities

• Responsible for managing the daily operations of your assigned region.
• Supervise Interdisciplinary Clinic team, including clinical supervision of Community Recovery Partners and Licensed Behavioral Health Clinicians.
• Provide administrative supervision to medical team members within your assigned region.
• Develop, manage, and ensure adherence to clinic policies and procedures.
• Manage staff work schedules and ensure proper staffing levels to meet patient capacity; lead capacity management to ensure patient panel size does not exceed that which the clinic can handle.
• Drive learning and development activities for care team members & support the successful onboarding of new team members in your assigned region.
• Proactively identify methods to improve Eleanor Health's program based on feedback from patients, including ideas for new services to offer to certain patient populations.
• Build bi-directional relationships with community organizations to support referrals and resources for Eleanor patients.
• In collaboration with Revenue Cycle Analyst, oversee Revenue Cycle Management activities
• Manage clinic budgets.
• Lead staff meetings and daily huddles.
• Handle community member concerns and grievances, ensuring best-in-class customer experience for all patients and their caregivers.
• Travel to clinics within your assigned region as needed.
  
  

Candidate Qualifications:

• Bachelor's degree required: Masters degree in psychology, counseling, social work, family therapy, nursing, health administration or related field strongly preferred
• 2+ years (if Masters degree) or 5+ years (if Bachelors degree) of supervisory experience required, preferably in a substance use disorder (SUD) or behavioral health setting.
• Experience leading clinical teams and providing supervision to behavioral health clinicians
• Experience driving practice management for small to mid-sized clinics, including overall patient panel oversight, operational efficiency, resource planning, and day-to-day issue mitigation
• Strong decision-making skills and proven track record of leadership
• Detail oriented with excellent organizational skills
• Strong relationships with the provider community and/or an ability to build connections within the community
• Understanding of and continuous pulse on federal, state, and local regulations to guide clinic policies and operations
• Experience working in mental health treatment and substance use treatment for patients with opioid and other substance use disorders (OUD and SUD)
• Excellent working knowledge of evidence-based treatments for behavioral health conditions
• Experience working with patients with multiple medical and behavioral health diagnoses is preferred, but not required
• Strong interpersonal communication skills with exceptional active listening abilities
• Highly empathetic, non-judgmental, and open-minded
• Experience in a collaborative team environment
• The ability to complete all other responsibilities as required
• Must be physically located in North Carolina
  
  

Compensation & Benefits:

The target annual compensation range for this position is $85,000-105,000. The actual compensation offered depends on a variety of factors, which may include, as applicable, the applicant's qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job.

Eleanor Health offers a generous benefits package to full-time employees, which includes:

• Generous PTO policy - unplug, relax, and recharge!
• 9 observed company holidays + 3 floating holidays- We encourage you to use the additional 3 floating holidays to accommodate personal beliefs/practices
• Wellness Days - In lieu of "Sick Time" which typically applies only when you are ill, we encourage you to proactively manage your overall wellbeing, both physical and mental, as well as the wellbeing of those who play important roles in your life.
• Fully covered medical and dental insurance plan, with affordable vision coverage - We are a health first company, and we strive to make our plans affordable and accessible
• 401(k) plan with 3% match - We are excited to be able to support the long-term financial well-being of our team in a way that reinforces Eleanor's commitment to equity.
• Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get better.
• Long Term Disability - Picks up where Short Term Disability leaves off (employee paid).
• Life Insurance - Both Eleanor and employee-paid options are available.
• Family Medical Leave - Eleanor Health's Paid Family & Medical Leave ("PFML") is designed to provide flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing.
• Wellness Perks & Benefits- Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or seek assistance from health advocates
• Mindfulness App Reimbursement
  
  

About Eleanor Health

Eleanor Health is the first outpatient addiction and mental health provider delivering convenient and comprehensive care through a value-based payment structure. Committed to health and wellbeing without judgment, Eleanor Health is focused on delivering whole-person, comprehensive care to transform the quality, delivery, and accessibility of care for people affected by addiction.

To date, Eleanor Health operates multiple clinics and a fully virtual model statewide across Louisiana, Massachusetts, New Jersey, North Carolina, Ohio, Texas, Florida, and Washington, delivering care through population and value-based partnerships with Medicare, Medicaid, and employers.

If you are passionate about providing high quality, evidence based care for individuals with substance use disorder through an innovative practice and about building a great business that makes a difference, Eleanor Health is an ideal opportunity for you. We seek highly skilled, motivated and compassionate individuals who take responsibility and adapt quickly to change to join our deeply committed and collaborative team.

Job Types: Full-time