Regional Operations Leader - DEERS/RAPIDS Program

Rapier Solutions INC; Kentucky; On-site; USD 85,000 - 125,000; Full time

Job summary

Rapier Solutions INC seeks a Regional Manager to oversee DEERS/RAPIDS sites regionally, ensuring contract compliance and high customer service standards. You will coordinate site staff, monitor performance, and liaise with the Program Manager to execute requirements across locations.

The role emphasizes staff recruitment, training, performance reviews, and surge staffing while maintaining security and quality controls. Travel to sites will be required.

Qualifications

• Bachelor's degree or equivalent experience.
• Five (5) years of supervisory or management experience.
• Experience managing geographically dispersed personnel.
• Strong leadership, communication, and organizational skills.
• Proficiency with Microsoft Office applications.

Responsibilities

• Provide oversight and management of assigned DEERS/RAPIDS sites.
• Monitor contract performance and compliance with PWS requirements.
• Conduct Government-authorized site visits and assessments.
• Review RAPIDS performance metrics, customer wait times, appointment availability, and transaction accuracy.
• Ensure compliance with all applicable regulations, policies, and procedures.
• Support implementation of the Quality Control Plan (QCP).
• Identify performance trends and recommend corrective actions.
• Assist with recruiting, onboarding, and retention of personnel.
• Mentor Site Leads, Site Security Managers (SSMs), and Verifying Officials (VOs).
• Coordinate staffing actions to address vacancies and surge requirements.
• Investigate operational issues and customer complaints.
• Verify completion of required training and certifications.
• Prepare regional status reports and performance summaries.
• Participate in Government meetings, teleconferences, and program reviews.
• Support continuity of operations planning and execution.

Skills

Leadership

Communication

Organizational Skills

Supervisory Experience

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

Rapier Solutions INC seeks a Regional Manager to oversee DEERS/RAPIDS sites regionally, ensuring contract compliance and high customer service standards. You will coordinate site staff, monitor performance, and liaise with the Program Manager to execute requirements across locations.

The role emphasizes staff recruitment, training, performance reviews, and surge staffing while maintaining security and quality controls. Travel to sites will be required.