Regional Operations Director: Growth, P&L & Client Excellence

Velociti Services; Atlanta (GA); On-site; USD 150,000 - 190,000; Full time

Benefits offered by this job

Basic Life Insurance

Short-Term Disability

Medical Insurance

Dental Insurance

Long-Term Disability Insurance

401(k) Retirement Plan

Job summary

Velociti Services seeks a Regional Director of Operations to lead all regional services, ensure top‑tier client satisfaction, and drive growth. This senior role oversees multi-site operations, budgets, and safety programs while guiding regional teams toward operational excellence.

The position emphasizes strategic planning, cross-functional collaboration, and strong financial stewardship to meet contractual obligations and expand profitability across the region.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or related field preferred.
• 7–10+ years of progressive leadership experience in operations, preferably within facilities services, janitorial, maintenance, or related industries.
• Proven success managing multi-site operations with full P&L accountability.
• Strong track record of revenue growth, client expansion, and operational performance improvement.
• Deep understanding of financial management, forecasting, and operational KPIs.
• Strong leadership, communication, negotiation, and relationship-building skills.
• Experience leading large, geographically dispersed teams.
• Willingness to travel as required.

Responsibilities

• Provide strategic leadership and oversight for all operational services within the assigned region.
• Ensure consistent delivery of high-quality, professional services that meet or exceed client expectations and contractual obligations.
• Develop and implement regional strategies aligned with corporate objectives and growth initiatives.
• Lead, mentor, and develop regional management teams, fostering accountability, performance excellence, and continuous improvement.
• Establish and maintain operational standards, quality assurance programs, procedures, and best practices across all accounts.
• Monitor key performance indicators (KPIs) and implement corrective actions to drive operational success.
• Maintain full P&L responsibility, including revenue growth, expense control, budgeting, forecasting, and profitability.
• Analyze financial reports, operational metrics, and business trends to identify performance gaps and growth opportunities.
• Develop and maintain accurate financial forecasts and operational projections.
• Ensure regional financial performance aligns with organizational objectives while optimizing efficiency.
• Build and maintain strong, professional relationships with clients at all levels.
• Maintain an active client engagement and visitation program to strengthen partnerships and identify growth opportunities.
• Respond to customer concerns, service issues, and escalations with urgency and resolution-focused leadership.
• Conduct and participate in monthly, quarterly, and annual business reviews to evaluate performance and future needs.
• Partner with Sales, Finance, and People & Culture leadership to achieve regional performance objectives.
• Identify opportunities to expand services within existing accounts through cross-selling and service line expansion.
• Develop and execute growth strategies to achieve revenue and profitability targets.
• Network with prospective clients and industry partners to promote solutions and capabilities.
• Support proposal development, pricing strategy, and RFP responses.
• Participate in sales presentations, operational reviews, and client-facing business development activities.
• Analyze market trends, competitive landscape, and customer needs to identify new opportunities.
• Champion a culture of safety, compliance, and operational integrity across the region.
• Ensure compliance with all company policies, client requirements, contractual obligations, and regulatory standards.
• Promote adherence to quality systems, safety programs, and operational procedures.
• Partner with leadership to identify and mitigate operational risks.
• Participate in weekly executive and senior leadership meetings to review financial performance, operational initiatives, compliance updates, and growth strategies.
• Prepare and present operational and financial performance updates to executive leadership.
• Translate organizational priorities into actionable regional execution plans.
• Drive initiatives that improve employee engagement, customer retention, operational efficiency, and profitability.

Skills

Leadership

Strategic planning

P&L accountability

Client relationship

Financial acumen

Team development

Communication

Travel willingness

Education

Bachelor’s degree in Business Administration or related field

Job description

Velociti Services seeks a Regional Director of Operations to lead all regional services, ensure top‑tier client satisfaction, and drive growth. This senior role oversees multi-site operations, budgets, and safety programs while guiding regional teams toward operational excellence.

The position emphasizes strategic planning, cross-functional collaboration, and strong financial stewardship to meet contractual obligations and expand profitability across the region.